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Skills

  • Process improvement
  • Cash Handling
  • Cross-selling and upselling techniques
  • Fuel station safety protocols
  • MS Office
  • Preventive maintenance
  • Attention to detail in stock management
  • Team management
  • Security systems
  • First Aid/CPR

Work Experiences

  • Learned vendor management and quality assurance to help with office needs.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved a 47% uplift in impulse purchases.
  • Ensured that all areas were clean, tidy, and well-organized.
  • Accurately processed fuel transactions totaling $18+ per method, ensuring prompt and reliable service.
  • Assisted management in training.
  • Balanced cash registers with 32% accuracy.
  • Managed a wide range of customer service and administrative tasks to resolve customer issues.
  • Resolved all customer issues to maintain high levels of customer satisfaction.
  • Working with team members and customers to find workable solutions improved operations.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Strategic thinker with expertise in performance reporting.
  • Achieved results in several months.
  • Expert in system with a strong aptitude for optimized and automated.
  • Achieved results over 18 months.
  • Results-oriented Retail professional with cross-functional collaboration, data analysis, and workflow optimization strengths.
  • Process improvement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a 15% boost in product satisfaction.
  • In a busy environment, he is extremely effective at managing multiple tasks at the same time.
  • CPA certified

Accomplishments

  • Successfully resolved 16 customer complaints by employing problem-solving and interpersonal skills, reinforcing positive relations.
  • Executed company policies regarding fuel dispenser operations and ensured compliance with federal and local environmental regulations.
  • Prevented theft and inventory shrinkage by performing daily audits of product intake and outflow, recovering losses of 14 annually.
  • Reduced overall transaction time by 34% by introducing simplified cash handling procedures during high-volume periods.
  • Maintained detailed fuel delivery records, helping to prevent overstock and stock outs, resulting in a 50% reduction in fuel waste.
  • Developed a loyal customer base by providing superior service and assistance with fuel product knowledge, driving return visits by 85%.
  • Responded to emergency situations, including fuel spills, achieving a safe and compliant work environment with zero incidents in 2019.
  • Managed shift rotations and task delegations to ensure consistent operations and maintain high efficiency levels across shifts.
  • Developed a streamlined fuel ordering schedule that significantly reduced fuel overstock, minimizing excess fuel volumes by 46%.
  • Trained staff to perform periodic site safety inspections, resulting in a reduction of workplace incidents by 48%.

Affiliations

  • Professional Development Course, Fuel Tank Maintenance & Monitoring 2019
  • Certified First Responder for Fuel Station Incidents Six Sigma, 2021
  • Certified Safety Protocol Instructor for Retail Environments Lean, 2020
  • Affiliate, Surveillance Systems for Retail Management Association 2020-Present
  • Graduate, Inventory Management & Theft Prevention Certification, 2020
  • Attendee, Weekend Workshop in Small Engine Repair for Fuel Professionals 2021, Boston
  • Active Member, National Association of Convenience Stores (NACS) 2018-2015
  • Certified in Hazardous Materials Handling for Fuel Stations Scrum Master, 2017
  • Certified Loss Prevention Professional (CLPP) - 2022
  • Graduate, Daily Operations Management Certification, Cedar Works, 2021

Certifications

  • Association for Project Management (APM)
  • First Aid/CPR
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Transportation Worker Identification Credential (TWIC) by TSA
  • Certified Safety Trained Supervisor (STS) by Board of Certified Safety Professionals (BCSP)
  • Occupational Safety and Health Administration (OSHA) 10-Hour General Industry Safety Certification
  • Certified Spill Prevention Control & Countermeasures (SPCC) by framework
  • American Academy of Financial Management (AAFM)
  • CompTIA Security+
  • Certificate in Sales and Inventory Control from method

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