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Skills

  • Customer service excellence
  • Forecasting abilities
  • Physical stamina
  • Scripting expertise
  • Account management
  • Cleaning procedures
  • Relationship development
  • Goals and performance
  • Sale expertise
  • Vendor relationship management

Work Experiences

  • Used consultative selling techniques to sell auto, home, life, and other insurance products to individuals and affinity groups within my assigned territory.
  • Was thorough and professional in my responses to all customer inquiries.
  • Developed and assigned monthly sales quotas to over 25 regional sales managers on the West Coast.
  • Looked for industry trends on social media and through online sources.
  • Completed ServiceNow on time and promoted the effectiveness and benefits of Power BI.
  • Coached and trained a team of 11 salespeople who were responsible for servicing metric accounts.
  • Coordinated between the billing department and customers to resolve issues.
  • Had a thorough understanding of competitors' products and services, as well as their presence in the assigned territory.
  • Collaborated with category customers to determine their needs and deliver standard service.
  • Developed strong client relationships and delivered high-value services, resulting in a 3% increase in company market share.

Summaries

  • Offering 16 years of Miscellaneous experience.
  • With a decisive leadership style, she is a strong networker.
  • Gas Attendant pays attention and is well-educated in stakeholder engagement and strategic planning.
  • Determined sales leader in the category market who takes a data-driven and hardworking approach to pursuing and servicing accounts.
  • To boost long-term growth, be proficient in product monetization and mobilization strategies.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Advertising Sales Representative with 7 years of experience and a track record of exceeding sales targets.
  • Capable of negotiating contracts, forecasting trends, and collaborating with suppliers to improve product quality.
  • Team leader and business manager with strong attention to detail and a persuasive communication style.
  • Gas Attendant with 17 years of successful process improvement and project management experience.

Accomplishments

  • Ensured
  • Developed
  • Monitored
  • Established
  • Marketing: Implemented marketing strategies which resulted in system growth of customer base.
  • Solved
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Achieved ITIL, enabling proficient handling of fuel additives and specialty fuels with minimal spillage or wastage.
  • Researched
  • Collaborated with management in implementing energy-efficient lighting, reducing the station's energy costs by $16 annually.

Affiliations

  • Institute of Transportation Engineers (ITE)
  • Society of Human Resource Management
  • Automotive Maintenance and Repair Association (AMRA) Certification
  • American Marketing Association
  • Green Business Certification Inc. (GBCI)
  • Automotive Training Managers Council (ATMC)
  • Society of Automotive Engineers (SAE) International
  • National Association of Social Workers
  • American Society for Quality (ASQ) - Customer Service Division
  • Association for Computing Machinery

Certifications

  • First Aid/CPR Certified
  • National Retail Federation (NRF) Customer Service Certification
  • Retail Sales Associate Certification – 2024
  • Automotive Tire Service Certification – Cedar Works
  • Certified Fuel Dispensing Technician – 2021
  • Certified Convenience Store Specialist (CSS) – Meridian
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Forklift Operator Certification (if applicable to location) – 2022
  • Certified Environmental Health Technician (CEHT)

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