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Skills

  • Mental health evaluations
  • Comfort with database and workflow management tools
  • Time management and prioritization
  • Development of community resource databases
  • Multicultural competence
  • Empathy and active listening
  • Group psychotherapy expert
  • Accessing social services programs
  • Long-term care advisement
  • In-depth knowledge of affordable housing options

Work Experiences

  • Collaborated with legal advisers on guardianship and estate planning decisions in alignment with health care needs, reducing litigation risks for clients in Denver.
  • Advocated on behalf of aging clients in state and local hearings, ensuring their rights to appropriate and timely long-term care assistance.
  • Achieved a 53% reduction in unnecessary ER visits.
  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Achieved a 75% satisfaction rating.
  • Demonstrated cultural and linguistic sensitivity to the clients and families I served.
  • Assisted veterans in navigating VA benefits.
  • Applied continuous improvement strategies to the counseling workflow, reducing client onboarding times by 85% and enhancing client engagement.
  • Collaborated with healthcare providers.
  • Was in charge of a caseload of 11 patients who had substance abuse issues as well as co-occurring Axis I and II disorders.

Summaries

  • Strengths in cross-functional collaboration and budget management backed up by Miscellaneous training.
  • Accomplished Options Counselor.
  • Collaborated with healthcare providers.
  • Mental Health Counselor with 3 years of experience in healthcare who focuses on the needs of her clients.
  • Client-focused counselor with extensive expertise in conducting needs assessments, delivering customized care plans, and optimizing Medicaid/Medicare eligibility, improving clients’ quality of life.
  • Certified Options Counselor.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 79% boost in case handling output.
  • Achieved a 17% satisfaction score.
  • Dedicated mental health counselor with over 11 years of experience providing a wide range of individual, group, and familial counseling techniques and interventions.

Accomplishments

  • Collaborated with healthcare and legal professionals to develop a seamless transition process for clients moving from hospital care to home care.
  • Documented and resolved metric which led to initiative.
  • Collaborated with healthcare providers to reduce hospital readmissions by 84% by preparing personalized care plans for in-home support.
  • Collaborated with multidisciplinary teams to implement SAP, improving client care coordination and reducing service delays by 30%.
  • Liaised with local community organizations to expand resources available to clients, resulting in 62% growth in service offerings.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified gaps in service delivery through data analysis, leading to strategic shifts that improved service coverage by 84%.
  • Trained new counselors on individualized client service delivery, improving team competency and achieving a 79% increase in client engagement.
  • Designed client-centered counseling programs that served an average of 15 individuals per month, increasing overall client satisfaction scores.
  • Resolved product issue through consumer testing.

Affiliations

  • American Public Health Association (APHA)
  • Older Adults Technology Services (OATS)
  • Elderly Housing Development & Operations Corporation (EHDOC)
  • Association for Computing Machinery
  • American Society on Aging (ASA)
  • American Society of Safety Professionals
  • Council on Aging of Boston
  • National Council on Aging (NCOA)
  • Association of Information Technology Professionals
  • International Association of Administrative Professionals

Certifications

  • Certified Aging Life Care Professional (ALCP)
  • Project Management Professional (PMP)
  • Behavioral Health Case Manager Certification – Texas
  • Certified Medicaid Planner (CMP)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Certified Person-Centered Thinking Trainer - Ironclad Systems
  • Certified Care Coordination and Transition Management (CCCTM) - Summit Group
  • Certified Case Manager (CCM) – 2022
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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