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Skills

  • Acrylic nail application master
  • Networking expertise
  • Effective managerial techniques
  • Cosmetology
  • Microdermabrasion
  • Facials and makeup applications
  • Retail background
  • Highlights and lowlights
  • Standard waxing understanding
  • Hair coloring techniques

Work Experiences

  • Made appointments more memorable for customers by including extra services like head and neck massages.
  • Scheduled over 18 daily customer appointments in ServiceNow.
  • Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed.
  • Increased annual revenue by 4% for 2 consecutive years through effective customer service and inventory management.
  • Examined each customer's skin to determine their specific conditions and skin type.
  • Any unprofessional behavior from clients was reported to management.
  • Helped the stylist with hair color mixing, application, and removal.
  • Cleaned the spa in accordance with the safety and sanitary regulations of the State of North Carolina.
  • Increased my client base by 5% through direct referrals.
  • Took care of the locker room, washing dirty towels and putting away stray slippers.

Summaries

  • Exceeded my salon's product sales goals through persuasive client consultations.
  • Client requests are known to be translated into personalized results.
  • Familiarity with cosmetics and skincare products, such as procedure and method.
  • In a service-based retail environment, seeking to leverage experience and training to support customer needs and improve business success.
  • Deliver exceptional service to every guest to effectively bring in new customers and maximize loyalty.
  • Professional who works well with others and is committed to the success of the entire team.
  • Through effective communication and active listening skills, a talented professional caters to the needs of clients.
  • Excellent problem solver and communicator.
  • 9+ years of experience in roles related to health and beauty.
  • Active listener who can deduce customer needs and make appropriate recommendations.

Accomplishments

  • Provided expert-level makeup application guidance to VIP clients, resulting in 68% of clients opting for high-value products.
  • Implemented post-sales follow-up strategies for skin care treatments, achieving 60% increase in customer return visits.
  • Reduced out-of-stock incidences by 16% through effective inventory monitoring and predictive forecasting techniques.
  • Collaborated with team of 4 in the development of system.
  • Guided clients through advanced skincare routines with ServiceNow, resulting in 35% client compliance and product adoption.
  • Identified top-tier skincare products through customer analytics leading to a 71% increase in premium product sales.
  • Resolved product issue through consumer testing.
  • Monitored stock and recommended optimal inventory levels, reducing product overstock/understock instances by 70%.
  • Successfully coached beauty advisors in upselling techniques, improving the overall team’s sales conversion rate by 74%.
  • Successfully led in-store demonstrations of high-tier beauty products, resulting in a 79% increase in same-day sales.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Retail Federation (NRF) – Participant in Beauty Retail Events
  • Society of Cosmetic Chemists – Industry Associate
  • Lions Club
  • Toastmasters
  • Society of Human Resource Management
  • Association of Information Technology Professionals
  • Esthetician Association – Member and Contributor
  • Beauty Industry West – Networking Member
  • Cosmetology Licensing Authority Denver – Licensed Professional

Certifications

  • ServSafe
  • Certified Public Accountant
  • Hair & Makeup Artistry Certification through category
  • Certified Sales Specialist (CSS) in Advanced Makeup Techniques
  • Skincare Ingredient Specialist Certification by Ironclad Systems
  • Masterclass Certification in Makeup Techniques from initiative
  • Franchise Beauty Advisor Training Completion by metric
  • Certified Public Accountant (CPA)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Project Management Professional (PMP)

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