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Skills

  • Project organization
  • Large-scale systems integration
  • Budgets
  • Digital transformation leadership
  • Agile change management
  • Crisis management in organizational transitions
  • Post-change success measurement
  • Problem resolution
  • Data-driven decision making
  • Communication strategy development

Work Experiences

  • Built and executed stakeholder feedback mechanisms for Asana launch, directly resulting in President's Club for innovation and increased user satisfaction by 29% points.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Oversaw the delivery of framework project by program team, which resulted in category.
  • Achieved a 24% reduction in support calls post-launch.
  • Adjusted onboarding processes for digital changes.
  • Restructured procedures in order to create and execute projects in collaboration with Change Management Analyst.
  • Had an excellent attendance record and was always on time for work.
  • Achieved an adoption rate of 49%.
  • Developed metric metrics derived from raw company data to track improvements in organizational efficiency.
  • Compiled research data and delivered professional presentations that highlighted findings and suggested improvements.

Summaries

  • 16 years of Miscellaneous experience as a talented program developer and director.
  • Collaborative Change Management Analyst.
  • Well-versed in working with employees and leaders to resolve control and procedural issues that are causing business operations to suffer.
  • Competent in managing large global projects, ensuring successful change adoption and driving overall employee engagement and satisfaction during transformations.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Achieved operational efficiencies.
  • Adept at delivering change management initiatives that streamline system upgrades, reducing operational disruptions by 22% and ensuring business continuity.
  • Achieved zero service interruptions.
  • Within Miscellaneous, senior Change Management Analyst and outstanding performer in project management and stakeholder engagement.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Championed the roll-out of a new employee feedback system, tracking and analyzing 8 touchpoints to enhance employee engagement by 30% over method.
  • Orchestrated deployment of organizational change metrics, which improved targeted engagement efforts by 30% in 15 regions post-Tableau rollout.
  • Analyzed post-change performance data to identify friction points, implementing iterative improvements that reduced resistance to program by 50% in the first method.
  • Partnered with cross-functional teams to roll out new organizational frameworks, achieving 15% compliance with regulatory requirements across the Midwest within method.
  • Managed large-scale cultural change efforts across the Pacific Northwest, fostering team alignment and delivering 44% improvement in onboarding satisfaction rates.
  • Applied structured change management methodologies leading to the successful launch of Tableau in logistics, improving cross-departmental collaboration by 85% within category.
  • Enhanced user adoption for system through tailor-made support strategies, leading to a 68% reduction in onboarding time over system.
  • Collaborated with team of 4 in the development of procedure.
  • Collaborated with HR to create targeted learning programs for 6 employees, increasing onboarding efficiency by 75% for new systems within finance.
  • Created visual change management dashboards for tracking company-wide progress, leading to 57% more precise decision-making during 4-phase projects.

Affiliations

  • Society for Industrial and Organizational Psychology (SIOP)
  • Human Capital Institute (HCI)
  • Organizational Behavior Management Network (OBM)
  • The Change Leaders Network
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Toastmasters
  • Lean Change Management Academy 2020
  • Business Process Management Association
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Change Impact Analysis Certificate – Ironclad Systems
  • Advanced Deployment Certified Change Agent – Summit Group
  • Certified ScrumMaster (CSM)
  • Design Thinking Practitioner Certificate – by standard
  • Human-Centered Design Certification (HCD) by IDEO®
  • ADKAR Change Management Certificate – Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Benefits and Compensation Professional (CCP) – program

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