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Skills

  • Relationship development
  • Business operations
  • Equipment upgrades
  • Customer churn reduction strategies
  • Cross-functional team leadership
  • Bandwidth Management and Optimization
  • Wireless communication installations
  • Estimate generation
  • Continuity planning for network upgrades
  • Customer Satisfaction Improvement Initiatives

Work Experiences

  • Achieved a 84% improvement over 2015.
  • Boosted internal satisfaction metrics.
  • Cut management complexity.
  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.
  • Aligned internal teams on compliant use of network resources.
  • Championed an automated ticketing system that reduced issue resolution time by 74% and improved customer satisfaction scores.
  • Achieved resolution within a system response window.
  • Coordinated large-scale telecom hardware deployment.
  • Achieved annual savings of $9.
  • Ensured that all maintenance activities were completed in accordance with company standards.

Summaries

  • Achieved 83% uptime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Brings rich experience in upgrading VoIP systems, decreasing call failure rates by 15% and optimizing the organization’s telecom ecosystem, resulting in significant contract renegotiation savings.
  • Accomplished Senior Telecom Analyst with over 9 years of experience developing and implementing telecom strategies that have reduced costs by 16% and improved service reliability company-wide.
  • Strategic planning abilities of a team-player are consistently praised.
  • Accelerated network innovation.
  • Senior Telecom Analyst is a multi-talented Senior Telecom Analyst who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 67% reduction in incidents.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Managed an international team across 4 locations, ensuring project timelines and SLAs for telecom systems were consistently met.
  • Led the deployment of upgraded VoIP systems that enhanced call quality and reduced dropped calls by 56%.
  • Served as escalation point for high-severity telecom incidents, consistently resolving critical outages within framework, improving downtime performance metrics.
  • Implemented real-time network monitoring and response protocols, significantly reducing unauthorized access events by 68%.
  • Analyzed network data usage to optimize bandwidth allocation, improving internet performance for mission-critical applications by 27%.
  • Achieved Lean for leading cross-department collaboration on telecom disaster recovery strategies, potentially saving Harbor & Co. 12 dollars annually.
  • Optimized telecom infrastructure design, resulting in 76% reduction in operational disruptions during high-traffic events.
  • Developed and implemented bandwidth management strategies, improving data transmission speeds by 36% across procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Project Management Institute
  • International Telecoms Union (ITU) member
  • Certified Information Systems Security Professional (CISSP) - Telecom Specialization
  • Member of the Society of Cable Telecommunications Engineers (SCTE)
  • Society of Human Resource Management
  • Telecom Leadership Council (TLC) Member
  • Association of Information Technology Professionals
  • Society for Information Management (SIM) - Telecom Chapter
  • American Medical Informatics Association
  • Society of Telecom Network Specialists (STNS)

Certifications

  • Certified Information Systems Security Professional (CISSP®) – 2016
  • Certified Wireless Network Administrator (CWNA) - 2020
  • CompTIA Network+ Certification – 2021
  • Microsoft Certified Systems Engineer (MCSE)
  • MEF Carrier Ethernet Certified Professional (MEF-CECP) - 2023
  • Certified Fiber Optic Technician (CFOT) 2018
  • Aruba Certified Mobility Expert (ACMX) - 2016
  • EC-Council Certified Network Defender (CND) - 2024
  • Google Certified Professional Cloud Architect
  • CompTIA Network+

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