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Skills

  • Operations leadership
  • Safe equipment operations
  • Aircraft operations procedures
  • Team Operations
  • Banking operations knowledge
  • Data analysis and reporting
  • Cross-functional team leadership
  • Wheelchair operations
  • Salesforce operations
  • Concept of Operations (CONOP) Design

Work Experiences

  • Worked with IT and business teams to develop and improve architecture so that business KPIs could be tracked more effectively.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 15%.
  • Achieved results within 3 months.
  • Was in charge of department training for new component appraisals.
  • Investigated and resolved departmental non-conformances, resulting in a 9% reduction in total non-conformance traffic.
  • By inspecting production areas on a regular basis, I was able to identify and resolve unauthorized, unsafe, or ineffective practices.
  • Achieved a 2020-on-2023% increase in throughput.
  • Achieved 61% minority representation in the workforce.
  • Kept 16% of equipment operationally ready every year.
  • Was in charge of day-to-day operations, which included supervising a 12-person team spread across 4 locations.

Summaries

  • Extensive knowledge of procedure of regulations and requirements, as well as a strong commitment to safety and the production of detailed reports.
  • Expertise in technology and product development.
  • Ability to streamline processes in order to increase efficiency and productivity.
  • Offering the ability to leverage trends across industries and markets to develop solutions and approaches aimed at increasing customer value and increasing company profitability.
  • Expert problem solver who uses creativity and innovation to solve difficult and complex problems involving employees, processes, and costs.
  • A pleasant personality and a customer-focused background, as well as knowledge of data analysis.
  • Hands-on leader who can provide teams with the training, direction, support, and motivation they need to succeed while adhering to safety regulations and corporate policies, procedures, and standards.
  • With a decisive nature and a forward-thinking approach, this leader is articulate and encouraging.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Looking to contribute my skills and knowledge to a dynamic, growth-oriented system position.

Accomplishments

  • Generated $9 million in first-year cost savings through global sourcing initiatives and business case development.
  • Developed a comprehensive risk mitigation strategy that enhanced operational resilience, leading to a 23% reduction in critical incident downtime.
  • Initiated a client feedback loop in order to align sales and operations, resulting in a 24% improvement in order accuracy.
  • Implemented process automation tools that led to a 44% reduction in operational errors across key teams.
  • Successfully managed a $11 facility expansion project and completed it 3% under budget and 15 weeks ahead of schedule.
  • Audited and optimized warehouse management systems, reducing material losses by 43%.
  • Negotiated annual service contracts with vendors, resulting in 8 in savings while maintaining product/service quality.
  • Saved the company approximately $17 million by procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained OSHA compliance across critical operational processes while reducing operational costs by 18 method.

Affiliations

  • National Operations Management Association (NOMA)
  • Rotary International
  • National Association of Inventory Planners and Control Managers (NAIPCM)
  • Certified Professional in Supply Chain Management (CPSM) Institute
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • American Medical Informatics Association
  • Association for Supply Chain Management (ASCM)
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • National Minority Supplier Development Council (NMSDC)

Certifications

  • ISO 45001 Occupational Health and Safety Certification
  • MBA or equivalent Leadership Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Customer Experience Professional (CCXP) by CXPA
  • Certified Kaizen Facilitator by Harbor & Co.
  • Certified Operations Manager (COM) through Lakeside Partners
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Data Analytics Professional Certificate from Vantage

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