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Skills

  • Workforce scheduling
  • Category equipment
  • Budgets
  • MS Office
  • Route optimization
  • Problem-solving abilities
  • Pickup arrangements
  • Regulatory compliance
  • Safety regulation compliance
  • Bilingual proficiency in Japanese

Work Experiences

  • Answered 12 calls per two years to help customers with their questions and concerns.
  • Oversaw the delivery of standard project by initiative team, which resulted in metric.
  • Achieved a 65% improvement in on-time delivery metrics.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Looked at import and export documents to figure out what was in the cargo and then classified the items into different tariff or fee groups.
  • Boosted the company's revenue by $3.
  • Addressed concerns about ongoing cargo operations.
  • Collaborated with cross-functional teams.
  • Achieved a satisfaction rating of 29% on post-transaction surveys.

Summaries

  • Able to lead large teams.
  • Balanced multiple cargo operations simultaneously.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero discrepancies in cargo handling.
  • Achieved results within 17 months.
  • Coordinated international shipments.
  • Created long-term carrier partnerships.
  • Able to handle complex cross-border shipments.
  • Follows directions and picks up new skills quickly.
  • Complied with regulatory standards.

Accomplishments

  • Successfully managed the transportation logistics for oversized cargo shipments, meeting strict client deadlines without additional expenses.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Authored new standard operating procedures (SOPs) for incident reporting and response, reducing resolution time for shipment issues by 83%.
  • Led a process improvement project that streamlined onboarding for new cargo partners, reducing setup times by 49% hours.
  • Collaborated with team of 14 in the development of method.
  • Managed high-volume shipment scheduling and coordination, ensuring 75% on-time delivery for priority shipments.
  • Worked closely with customs agents to ensure timely and compliant shipments, reducing customs clearance delays by 72%.
  • Reduced shipment handling time by developing and implementing new efficiency strategies that cut processing durations by 53% minutes.
  • Contributed to a 30% reduction in operational costs by identifying and implementing process improvements in freight handling.

Affiliations

  • Jaycees
  • Cargo Airline Association Membership
  • Lions Club
  • American Society of Safety Professionals
  • Association of Professionals in Cargo Management (APCM)
  • Membership in Airforwarders Association (AfA)
  • Toastmasters
  • Certified Dangerous Goods Professional (CDGP) Certification
  • Project Management Institute
  • Certifications in Cargo Security by International Civil Aviation Organization (ICAO)

Certifications

  • Cargo Security Training – 2023
  • Certified Cargo Security Professional (CCSP)
  • Certified Dangerous Goods Professional (CDGP)
  • Certified Transportation Manager (CTM)
  • Certified Supply Chain Professional (CSCP) - 2021
  • Certified Logistics Technician (CLT) – Manufacturing Skill Standards Council (MSSC)
  • Transportation of Hazardous Materials Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Air Cargo Advance Screening (ACAS) Compliance Certification

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