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Skills

  • Clinical documentation proficiency
  • Onboarding process optimization
  • Process improvement
  • Project organization
  • Billing process accuracy
  • Patient handoff coordination
  • Insurance reimbursement procedures
  • Relationship development
  • Medical billing software expertise
  • Medical terminology comprehension

Work Experiences

  • Achieved results over the course of 2018.
  • Collaborated with paramedics and transport staff.
  • Aimed at improving patient experiences.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Adhered to strict confidentiality guidelines.
  • Conducted diligent record keeping.
  • Achieved 18 consecutive months of zero errors.
  • Contributed to a 20% decrease in post-discharge documentation confirmation efforts.
  • Captured and updated patient data using SAP.
  • Aligned with the clinical triage team.

Summaries

  • Positive and upbeat personality with strong interpersonal communication skills.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Proven experience in method and framework environments, as well as knowledge of provider requirements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Opportunity to learn Japanese was pursued in order to improve support for procedure populations.
  • Admitted an average of 17 patients daily.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.

Accomplishments

  • Recognized as Employee of the Month for achieving a 27% reduction in average patient check-in time, thereby optimizing ER flow during peak hours.
  • Consistently processed patient admissions in under 13 minutes per patient, improving throughput during high-volume hours.
  • Successfully resolved patient billing disputes, achieving a 51% satisfaction rate in patient follow-up surveys regarding financial issues.
  • Resolved product issue through consumer testing.
  • Received CPA for excellence in customer service after consistently resolving escalated patient complaints within 18 months minutes.
  • Managed patient intake process while ensuring that patient details were accurately recorded, contributing to a year-over-year improvement in department audit compliance.
  • Created training documentation on admissions best practices that reduced new hire ramp-up time by 62%, improving overall team knowledge retention.
  • Awarded President's Club for excellence in handling high-volume patient processing, maintaining calm and accurate records during peak operational hours.
  • Collaborated with interdisciplinary teams, including paramedics, to successfully decrease patient transfer times by 18 months and enhance coordination.
  • Re-engineered front-desk registration layout, improving face-to-face interaction and patient processing speeds by 69% within 9 weeks of implementation.

Affiliations

  • Association for Patient Experience (AfPE)
  • Certified Healthcare Access Associate (CHAA) through NAHAM
  • Healthcare Financial Management Association (HFMA)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Patient Access Leadership Committee Participation
  • Project Management Institute
  • Association for Supply Chain Management (APICS)
  • Member of HIPAA Compliance Audit Team
  • Association for Computing Machinery

Certifications

  • Patient Safety Certification - Harbor & Co.
  • Certified Revenue Cycle Specialist (CRCS) Northwind
  • Six Sigma Green Belt for Healthcare - Ironclad Systems
  • Medical Terminology Certification - Beacon Labs
  • Salesforce
  • Certified Public Accountant
  • Advanced Cardiovascular Life Support (ACLS) Certification Cedar Works
  • Certified Patient Service Specialist (CPSS) - Meridian
  • Certified Professional in Health Informatics (CPHI) - Lakeside Partners
  • Emergency Room Technician Certification - Vantage

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