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Skills

  • Cargo capacity optimization
  • Driver Safety Protocols
  • New construction and renovation
  • Team building
  • Landscaping
  • Accident-Free Driving Achievements
  • Plumbing
  • Communications
  • Preventive and reparative maintenance
  • Problem resolution

Work Experiences

  • Did minor wall repairs, such as installing drywall and repairing and applying wallpaper, to keep the walls in good shape.
  • Removed damaged portions of walls, walkways, partitions, and other similar structures in preparation for repairs.
  • Achieved a 66% on-time success rate.
  • Avoided $14 in potential maintenance costs.
  • Achieved full compliance during 6 audits.
  • Achieved a 74% increase in client satisfaction scores.
  • Answered 17 calls per 18 months to help customers with their questions and concerns.
  • Achieved a 56% reduction in incidents.
  • Collaborated with framework customers to determine their needs and deliver metric service.
  • Collaborated with warehouse staff.

Summaries

  • Able to foster strong client relationships through punctual and reliable service, contributing directly to increased customer retention rates.
  • Achieved a 71% on-time success rate in critical situations.
  • Achieved a perfect on-time record.
  • Certified in Six Sigma.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Working experience with initiative and method systems for 16 years.
  • Achieved a success rate of 84% %.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Assisted warehouse staff during product loading/unloading.

Accomplishments

  • Earned ITIL permitting transport of hazardous materials, expanding delivery capability and increasing safety compliance.
  • Regularly interfaced with customers upon delivery, achieving a delivery satisfaction rating of 29% by providing timely and professional service.
  • Developed and maintained detailed trip logs, ensuring that all documentation was up-to-date and compliant with all state and federal regulations.
  • Assisted in optimizing warehouse logistics, improving trailer space utilization and boosting operational efficiency by 56%, leading to faster loading and unloading times.
  • Initiated and enforced comprehensive cleaning and sanitation procedures for both vehicles and cargo, significantly enhancing public health compliance.
  • Safely transported oversized loads, utilizing proper securing protocols and coordinating with local authorities for necessary clearances.
  • Adopted defensive driving techniques, maintaining an accident-free record over 2 years and recognized with 'Safe Driver of the Year' award in 2019.
  • Spearheaded transition to eco-friendly vehicle practices, reducing CO2 emissions by 57% and achieving company sustainability targets ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized GPS technology for real-time route navigation, contributing to a 29% reduction in delivery time and fuel costs.

Affiliations

  • Participant, Road Safety Awareness Campaigns by standard
  • Active Reader and Contributor, Heavy Trucking Quarterly Journal
  • Certification, Defensive Driving Program by Harbor & Co.
  • Member, Driver Wellness Council for Long-Haul Operators
  • International Council of Nurses
  • Member, Automotive Fleet & Leasing Association
  • National Association of Social Workers
  • Member, National Association of Small Trucking Companies
  • Member, National Heavy Vehicle Regulator
  • Member, Transport Women Australia Limited

Certifications

  • Tanker Endorsement
  • First Aid/CPR Certified
  • Heavy Vehicle Operation Certification
  • Load Restraint and Securing Certification
  • Certified Transportation Professional (CTP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Vehicle Inspection Certification for Commercial Transport
  • Freight Broker Certification
  • Transportation of Dangerous Goods (TDG) Certification
  • CompTIA A+ Technician

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