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Skills

  • Failure resolution
  • Incident Response Management
  • Operational improvement
  • Call triaging
  • Cross-functional team collaboration
  • Data center operational readiness
  • Automated alert system development
  • Packet capture and analysis tools
  • Firewall configuration and management
  • IT cost reduction strategies

Work Experiences

  • Collaborated with vendors and partners to troubleshoot compatibility issues with new Vantage hardware, cutting troubleshooting resolution time by 66%.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with process customers to determine their needs and deliver procedure service.
  • Brought ticket closure time to under 14 hours.
  • Applied to 4 systems.
  • Collaborated with cross-functional teams.
  • Contributed to the successful deployment of the annual disaster recovery drill, certifying operational readiness of all critical data centers in 2021.
  • Transported Salesforce to one year customer locations.
  • Achieved 23% compliance on internal audits.
  • Consistently exceeded high-priority SLA targets.

Summaries

  • Network Operations Analyst is a multi-talented Network Operations Analyst who is consistently rewarded for planning and operational improvements.
  • Advanced skills in using framework to identify and address performance bottlenecks, significantly increasing network efficiency over 6 months.
  • Within Computers Software, senior Network Operations Analyst and outstanding performer in team leadership and stakeholder engagement.
  • Configured VPN connections for over 2 users.
  • Achieved yearly savings of $7.
  • Committed to continuous improvement, having reduced network bottlenecks by 49% through detailed technical analysis and team collaboration.
  • Committed to continuous improvement.
  • Automated log review processes.
  • Consistently improved MTTI by 9 minutes with the development of automated alerting systems for critical incidents.
  • Achieved a 84% improvement in network performance.

Accomplishments

  • Led cross-functional efforts to stabilize latency issues, improving user experience by 15%.
  • Troubleshot and resolved complex network issues using HubSpot tools, improving first-call resolution rates by 49%.
  • Documented and resolved initiative which led to method.
  • Resolved product issue through consumer testing.
  • Conducted vulnerability assessments and patched network securities, reducing exposure by 65%.
  • Achieved ITIL in 2022, enhancing compliance with industry-specific security requirements.
  • Utilized advanced load balancers to distribute network traffic evenly, improving service availability for 16 applications.
  • Collaborated with a cross-functional IT team to integrate Cloud solutions, increasing network storage capacity by 26%.
  • Automated network configuration backups leading to a more secure infrastructure and reducing recovery time from failures by 26%.
  • Authored and maintained disaster recovery plans for a multi-site network, reducing downtime during outages by 67%.

Affiliations

  • American Medical Informatics Association
  • Contributor, Cloud Native Computing Foundation (CNCF)
  • Volunteer, Research and Educational Networking Information Sharing and Analysis Center (REN-ISAC)
  • Charter Member, Open Networking Foundation
  • Contributor, Industrial Internet Consortium (IIC) - Networking Task Force
  • Member, International Association for Cryptologic Research (IACR)
  • Project Management Institute
  • Member, The Open Group Architecture Framework (TOGAF) Certification Circles – 2022
  • Member, Association for Computing Machinery (ACM)
  • Society of Women Engineers

Certifications

  • CompTIA A+ Technician
  • Salesforce
  • EC-Council Advanced Network Defense (AND) Certification
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Linux+
  • Wireshark Certified Network Analyst
  • ITIL v4 Foundation
  • Certified Public Accountant
  • Certified in the Governance of Enterprise IT (CGEIT)
  • CCNA Cyber Ops Certification

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