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Skills

  • Process improvement
  • Network performance monitoring
  • On-call network support
  • 24/7 network operations monitoring
  • Custom scripting for process automation
  • Supervision
  • Regulatory compliance
  • Network security threat identification and mitigation
  • Compliance with security standards (ISO, NIST)
  • Firmware upgrades and configuration backups

Work Experiences

  • Collaborated with service providers.
  • Achieved a 70% reduction in detected security risks.
  • Contributed to the successful deployment of the annual disaster recovery drill, certifying operational readiness of all critical data centers in 2021.
  • Configured VPN connections for 9 remote users.
  • Contributed to the deployment of the annual disaster recovery drill.
  • Saved $10 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed within one year.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Oversaw the delivery of procedure project by program team, which resulted in initiative.
  • Looked into and fixed printer, copier, and other peripheral device problems.

Summaries

  • Accomplished in deploying load balancing solutions.
  • Network Operations Analyst with 3 years of successful workflow optimization and data analysis experience.
  • Achieved a 63%-increase in throughput.
  • Within Computers Software, senior Network Operations Analyst and outstanding performer in team leadership and stakeholder engagement.
  • Committed to continuous improvement, having reduced network bottlenecks by 49% through detailed technical analysis and team collaboration.
  • Strengths in vendor management and quality assurance backed up by Computers Software training.
  • Conducted detailed technical analysis.
  • Achieved a 49% increase in cloud resource utilization.
  • Achieved a 39% drop in recurring issues.
  • Consistently improved MTTI by 9 minutes with the development of automated alerting systems for critical incidents.

Accomplishments

  • Developed and delivered real-time dashboards to management that visually represented key network performance indicators.
  • Created well-structured network documentation covering over 9 devices, enhancing operational clarity and team knowledge transfer.
  • Managed a team of 3 analysts responsible for 24/7 network monitoring, reducing incident escalations by 82%.
  • Spearheaded compliance tasks for Workday deployment, resulting in the achievement of PMP ahead of schedule.
  • Collaborated with team of 16 in the development of procedure.
  • Led cross-functional efforts to stabilize latency issues, improving user experience by 15%.
  • Collaborated with vendors to design and install a fiber-optic backbone, improving data throughput by 58%.
  • Monitored SLA compliance for network uptime, successfully achieving 62% adherence over a consecutive process.
  • Conducted vulnerability assessments and patched network securities, reducing exposure by 65%.
  • Consolidated multiple networks during office relocations, reducing overall network costs by 38%.

Affiliations

  • International Association of Administrative Professionals
  • Rotary International
  • Member, Association for Computing Machinery (ACM)
  • Contributor, Cloud Native Computing Foundation (CNCF)
  • National Association of Social Workers
  • Active Member, Packet Pushers Community for Networking Engineers
  • Mentor, Next Gen Networking Professionals Initiative
  • Certified DevNet Professional (Cisco) – 2018
  • American Marketing Association
  • Association for Supply Chain Management (APICS)

Certifications

  • Aruba Certified Mobility Associate (ACMA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Certified Information Systems Auditor (CISA)
  • ITIL v4 Foundation
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)

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