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Skills

  • Dental impression specialist
  • Problem resolution
  • Digital radiography (X-rays)
  • Calming patients with anxiety during procedures
  • Data entry
  • Infection control proficiency
  • Dental instrument preparation and sterilization
  • Communications
  • Dental mold preparation and placement
  • Business operations

Work Experiences

  • Coordinated with insurance companies to verify patient coverage, eliminating coverage issues for 14 patients monthly.
  • Attracted 72% more new patients.
  • Contributed to patient charting by documenting care plans, medication prescriptions, and surgical histories, ensuring compliance with regulatory standards.
  • Explained treatment procedures and gave patients instructions on how to care for themselves at home.
  • Passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, category, casts, and impressions were all things I did to help dentists.
  • Assisted in the preparation and placement of dental molds, contributing to category, ultimately improving the precision of restorations for program.
  • Collaborated with a multidisciplinary team.
  • Collaborated with a multidisciplinary team to adjust patient care strategies, resulting in a 54% increase in cross-departmental efficiencies.
  • By taking the patients' blood pressure, temperature, and pulse, I was able to measure and record vital statistics.
  • Acted as liaison between the dentist and external dental labs.

Summaries

  • Certified Dental Case Aide experienced in lab case tracking and workflow optimization, increasing prosthetic turnaround times by 59% and reducing back-office delays.
  • Achieved more accurate prosthetic deliveries.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 36% higher satisfaction scores.
  • Strengths in workflow optimization and vendor management backed up by Community and Public Service training.
  • High adaptability and problem-solving abilities.
  • Clear understanding of process improvement and workflow optimization as well as vendor management training.
  • Adept at explaining treatment plans.
  • Flexible in responding to requests from dentists, colleagues, and patients in a timely manner.
  • Certified Dental Case Aide is a multi-talented Certified Dental Case Aide who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Collaborated in the development of patient tracking reports, improving the clinic's ability to monitor patient progress and increasing overall care efficiency.
  • Processed patient insurance claims with QuickBooks, reducing billing cycle time by 13 days and improving revenue collection.
  • Developed an improved chart organization system, reducing the time needed to access patient records during consultations by 71%.
  • Provided input for budget management on dental supplies, decreasing overall clinic costs by 42% without impacting care quality.
  • Implemented a triaging system that allowed for better identification of urgent cases, reducing patient wait times by 76%.
  • Helped integrate new dental regulatory compliance software which led to 38% reduction in compliance violations.
  • Assisted in the training and orientation of 15 new staff members, ensuring compliance with dental health protocols and improved patient care.
  • Managed digital records in compliance with process, ensuring all patient files were up-to-date and accurately maintained.
  • Improved patient appointment throughput by 67% through efficient scheduling coordination and appointment prioritization.
  • Participated in dental health outreach events, providing oral hygiene education to 5 participants and raising community awareness.

Affiliations

  • Certified Member, Dental Assisting National Board (DANB)
  • Lions Club
  • Secretary, Dental Assisting Council for Quality Care
  • Freemason
  • Professional Certificate in Patient Care Coordination 2023
  • Certified Participant, HIPAA Compliance Training 2016
  • International Council of Nurses
  • Rotary International
  • Regular Presenter, International Symposium on Oral Health
  • National Association of Dental Plans (NADP)

Certifications

  • Certified Sterile Processing & Distribution Technician (CSPDT) - method
  • OSHA Healthcare Certification (OSHA 10-Hour Medical Training) - initiative
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Health Data Analyst (CHDA) - American Health Information Management Association (AHIMA)
  • Basic Life Support (BLS) for Healthcare Providers - American Heart Association
  • Electronic Health Records Specialist Certification (CEHRS) - procedure
  • Dental Billing and Coding Certification - American Dental Coders Association (ADCA)
  • Certified Phlebotomy Instructor (CPI) - category
  • Radiation Health and Safety (RHS) Certification - Dental Assisting National Board (DANB)
  • Certified Coding Specialist (CCS), American Health Information Management Association (AHIMA)

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