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Skills

  • Business operations
  • Safety measures
  • Customer satisfaction
  • Time management skills
  • Contract auditing
  • Multi-Task Management
  • Excel in initiative
  • Accounts payable/receivable
  • Training junior team members
  • Operations management

Work Experiences

  • Awarded Innovation Award for outstanding contribution.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Analyzed transactional data using advanced analytics tools.
  • Achieved resolution within several months.
  • Method helped me achieve $191,000.
  • Achieved recovery within 2017.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Assigned risk profiles to new HubSpot users.
  • Created multi-threaded admin web applications based on program.

Summaries

  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Achieved a 64% success rate in identifying fraud anomalies.
  • Achievements over several months.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional who is known for working tirelessly to determine risk levels.
  • Achieved a 71% customer satisfaction rate across all cases.
  • Among his accomplishments is the creation of a method app for use in the framework industry.
  • Motivated Fraud Analyst for system company with 15 years of experience investigating suspicious activity.

Accomplishments

  • Designed and implemented an alert system that reduced transaction fraud detection times by 41%, mitigating chargeback losses.
  • Utilized machine learning algorithms to detect fraudulent transactions, leading to a reduction in fraud losses by $10 annually.
  • Led a team of 12 fraud specialists in detecting and counteracting cyber fraud schemes, reducing case backlog by 22%.
  • Prepared detailed transaction analysis using Asana, increasing detection of chargeback fraud by 17%.
  • Detected 11 previously unnoticed vulnerabilities in payment systems, implementing mitigation strategies that safeguarded $18 annually.
  • Developed a fraud risk model using advanced statistical tools, which achieved a 20% accuracy improvement in predicting fraud patterns.
  • Partnered with external vendors to acquire new tools for fraud investigation, cutting investigation times by 44%.
  • Analyzed 18 suspicious activities resulting in the identification of fraud cases worth $13 for recovery.
  • Collaborated with law enforcement on 16 large-scale fraud investigations, recovering $9 in lost funds.
  • Led a project to implement a new Asana for verification processes, improving processing time by 82% percentage points.

Affiliations

  • Member, Risk Management Association (RMA)
  • Presenter at 2017 Global Fraud Risk Management Conference
  • Certified Fraud Specialist (CFS) Certification
  • Rotary International
  • National Association of Social Workers
  • International Organization for Standardization (ISO) 27001 Certified
  • Member, Internal Control Institute – Enhancing Internal Control Systems
  • Project Management Institute
  • Member, National Association of Certified Valuators and Analysts (NACVA)
  • Founding Member, Digital Fraud Automation Working Group

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • PCI Professional (PCIP)
  • Certified Protection Officer (CPO)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Regulatory Compliance Manager (CRCM)
  • First Aid/CPR Certified

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