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Skills

  • Cross-department collaboration
  • Learning Analytics & Assessment
  • Standard equipment
  • Curriculum design
  • Educational technology tools (Tableau)
  • Industry best practices
  • Instructional design
  • Human-Centered Design for Learning
  • Supervision
  • Interactive learning activities

Work Experiences

  • Championed the adoption of digital learning platforms, achieving company-wide participation from 5 employees in under one year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Championed the adoption of digital learning platforms.
  • Achieved company-wide participation from 3 employees.
  • Coordinated with external vendors and ensured timely delivery of training content, saving the department approximately $10 in outsourcing costs.
  • Cut support queries by 32%.
  • Conducted needs analysis and learner assessments that informed the restructuring of a Workday curriculum, raising course satisfaction levels by 57%.
  • Created quizzes and assessments using adaptive learning algorithms.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Coordinated a cross-department team in the delivery of a Power BI curriculum redesign, which shortened the development cycle by 5 weeks.

Summaries

  • Skilled in the creation and implementation of training programs, as evidenced by 13 years of industry success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Course Designer and outstanding performer in quality assurance and data analysis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Adept at incorporating real-world simulations.
  • With a passion for increasing workforce productivity, I am focused and detail-oriented.
  • Achieved Innovation Award-winning learner outcomes.
  • Collaborative Course Designer with a focus on personalized learning paths that led to Innovation Award-winning learner outcomes. Skilled in liaising with SMEs and leveraging analytics to continuously improve course effectiveness.
  • Aligned training programs with corporate goals.
  • Achieved $7 in savings.

Accomplishments

  • Implemented a blended learning approach combining digital coursework with in-person instruction, resulting in a 65% increase in skills retention.
  • Collaborated with SMEs to structure competency-based training modules, decreasing time-to-competency in critical roles by 18 days.
  • Used initiative to host and track employee training completion for over 5 employees.
  • Utilized adaptive learning tools to create personalized learning paths, increasing learner engagement by 72%.
  • Organized regular course revision cycles based on feedback and data, improving overall course ratings by 41%.
  • Created non-linear course designs that allowed users to customize their learning experience, enhancing satisfaction by 71%.
  • Documented and resolved framework which led to standard.
  • Resolved product issue through consumer testing.
  • Created microlearning content for bite-sized, on-the-go learning, increasing learning module completion by 54%.
  • Authored SCORM/AICC-compliant courses that integrated multimedia, enhancing learner retention by 69%.

Affiliations

  • Global Online Training and eLearning Alliance (GOTEA)
  • Society of Human Resource Management
  • Certified Professional in Talent Development (CPTD)
  • Learning and Performance Institute (LPI)
  • International Council of Nurses
  • American Instructional Designers Association
  • Women in Learning and Development (WILD)
  • International Organization for Educational Development
  • International Society for Performance Improvement (ISPI)
  • Society for Learning Analytics Research (SoLAR)

Certifications

  • Certified Virtual Classroom Trainer (CVCT) - Northwind
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Blended Learning Curriculum Certification - Lakeside Partners
  • Certified Education Technology Specialist (CETS) - metric
  • Certified Storyboarding Techniques Expert (CSTE) - framework
  • Certified Instructional Designer (CID) - Ironclad Systems
  • Salesforce
  • Certified Online Training Designer (COTD) - standard
  • Digital Learning Design and Development Certificate - procedure

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