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Skills

  • Fluent in Portuguese
  • Foley catheters
  • Recording vital signs
  • Diabetes and nutrition education
  • Emergency Medical Technician (EMT) certification
  • Policy and program development
  • Breastfeeding education
  • EMR / EHR
  • Clinical quality program standards
  • Curriculum development

Work Experiences

  • Prepared tasty, nourishing meals for patients with initiative and standard conditions to promote better nutrition.
  • Did laundry, dusting, dishwashing, and vacuuming, among other things.
  • Provided reproductive health and wellness counseling and education to patients.
  • Established guidelines for hiring, promoting, and terminating employees.
  • I've shown that I can lead and motivate excellent healthcare teams.
  • Special incidents, events, and complaints were investigated, documented, and reported to the Quality Department.
  • Followed all applicable laws and regulations and ensured that the facility followed Medicare and Medicaid guidelines.
  • Implemented new floor assignments based on the evaluation of staffing requirements.
  • Was in charge of interpreting and communicating new or revised policies to the staff.
  • Oversaw and managed 4 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.

Summaries

  • Successful in advocating for the needs of patients and obtaining quick diagnoses.
  • Expert Billing Supervisor has a track record of running a department efficiently and accurately.
  • Capable of fostering relationships with a diverse patient population.
  • With a 6-year track record of success, adept at maximizing productivity.
  • Certified in CPR and First Aid.
  • Certified in ITIL and skilled in managing acute and chronic conditions.
  • Team player with experience leading nursing teams and coordinating patient care for adolescent to geriatric patients.
  • Proven track record of building strong patient relationships in order to provide excellent care and patient education.
  • Personal care workers who are well-qualified and successful in assisting clients with standard issues.
  • Performance reporting expert with a passion for assisting others.

Accomplishments

  • Family Support: Provided support to families through education on procedures, regimens, prevention and care.
  • Collaborated with team of 3 in the development of method.
  • Charting: Developed and organized 300+ charts for all new and current patients, routinely updating information for physician reference.
  • Vitals Testing: Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Intensive Care: Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Collaborated with kitchen staff to accommodate resident allergies and special diets, reducing food-related health incidents by 39%.
  • Actively contributed to the interdisciplinary care team meetings, providing insights that led to a 24% improvement in pain management for palliative care residents.
  • Ensured accurate and timely resident charting, allowing medical teams to deliver efficient follow-up care, which resulted in a 21% improvement in response times.
  • Performed routine checks on residents' vital signs, identifying early signs of health deterioration and improving timely medical interventions by 24%.
  • Collaborated with social workers and families to resolve resident grievances, reducing complaint resolution times by 84%.

Affiliations

  • Active involvement in State Long-Term Care Ombudsman Programs (LTCOP)
  • Member of the National Organization for Human Services (NOHS)
  • Affiliation with LeadingAge, focused on senior care and advocacy
  • Certified Patient Care Technician (CPCT) via procedure
  • Attendee, Aging Life Care Association's annual conference 2024
  • Certification in Basic Life Support (BLS) and CPR
  • Team participant in Quality Care for Older Adults training program
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Completed program certification for caregivers

Certifications

  • Graduate Certificate in Clinical Pathology
  • ANA Certified in Family Psychiatric & Mental Health NP
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ANA Certified in Diabetes Management
  • Project Management Professional (PMP)
  • Certified Ambulatory Care Nurse
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • ANA Certified in Acute Care

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