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Skills

  • Supervision
  • Project organization
  • Basic plumbing and electrical system identification
  • First Aid/CPR
  • Chemical safety protocols
  • Chemical cleaners
  • Conflict resolution with guest concerns
  • High-efficiency cleaning techniques
  • Communication with hotel staff and departments
  • Deep cleaning procedures

Work Experiences

  • Assisted the housekeeping team with deep-cleaning procedures, staying within tight turnaround times and boosting team productivity by 84%.
  • Examined 16 rooms, halls, and lobbies to determine whether or not furniture or equipment needed to be repaired or replaced.
  • Cleaning floors, wiping down glass entryways, and collecting trash were among the daily checklists I completed throughout the facilities.
  • Meticulously dusted all of the furniture and fixtures.
  • Put together complimentary gift baskets and champagne to welcome new guests.
  • Files, desktops, office glass, partitions, doors, and walls were all washed and spot-cleaned.
  • Completed deep cleaning tasks such as buffing and polishing floors each the past year.
  • Hand-washed and sanitized dirty dishes as well as using the dishwasher.
  • Kept carpets clean and protected them by steam cleaning and shampooing them on a regular basis.
  • Arranged floral decorations, welcome baskets, and special decorations for guest rooms, increasing personalized guest experiences by 51% points.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Individual who is a hard worker with a positive, upbeat attitude and excellent time management skills.
  • Skilled Hotel Houseman with over 6 years of housekeeping and custodial maintenance experience.
  • Achieved spotless conditions, meeting audit standards.
  • To department supervisors, identifies and reports safety hazards and major repair needs.
  • Hotel Houseman seeking new opportunities in the method industry.
  • Custodial requirements of Miscellaneous buildings, including bathrooms, workspaces, and customer areas, are familiar with maintaining organized inventories and handling custodial requirements.
  • Experienced member of the facilities team with knowledge of cleaning, stocking, and maintaining procedure and process facilities.
  • Individual with 16 years of experience cleaning program buildings who is trustworthy.
  • Hotel Houseman with 8 years of successful budget management and risk assessment experience.

Accomplishments

  • Operated floor buffing and carpet cleaning machines in high-traffic areas, ensuring all surfaces maintained a professional appearance for guests.
  • Set up large conference rooms for business events, coordinating with event planners to ensure audiovisual equipment and seating arrangements met client specifications.
  • Assisted housekeeping team by delivering requested items to guest rooms, increasing overall efficiency by 82% during peak hours.
  • Collaborated with maintenance staff to address urgent guest room repairs, leading to quicker turnaround times and boosting room availability by 82%.
  • Recognized by management for consistently upholding high housekeeping standards, achieving Employee of the Year for outstanding guest service.
  • Helped prepare for 3 hotel renovations by coordinating orderly furniture relocation, allowing construction crews to access areas without delay.
  • Implemented a new system for tracking and organizing housekeeping carts, reducing time spent restocking by 50% and improving overall efficiency.
  • Worked alongside housekeeping staff to ensure all common areas remained clean during peak guest check-in times, significantly reducing guest complaints.
  • Assisted in the upkeep of HVAC and lighting systems by performing basic troubleshooting and reporting malfunctions to management for swift resolution.
  • Identified and reported 11 instances of faulty plumbing or electrical issues in guest rooms, ensuring timely repairs and minimizing guest inconvenience.

Affiliations

  • American Society of Safety Professionals
  • Project Management Institute
  • Society of Women Engineers
  • American Cleaning Institute (ACI)
  • Hospitality Managers Association (HMA)
  • National Environmental Services Professionals (NESP)
  • National Concierge Association (NCA)
  • International Council of Nurses
  • Cleaning Industry Research Institute (CIRI)
  • American Marketing Association

Certifications

  • Energy Efficiency for Facility Workers Certification - Vantage
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Basic HVAC System Maintenance Certification - Cedar Works
  • CompTIA A+ Technician
  • Certified Public Accountant
  • Certified Hospitality Housekeeping Executive (CHHE) - Summit Group
  • Customer Service Certification (CSC) - Raleigh 2016
  • Time Management and Organizational Skills Certification (Summit Group)
  • Professional Custodian Certification (PCC) - Lakeside Partners

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