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Skills

  • Medication administration and logging
  • Conflict resolution strategies
  • Behavioral modification techniques
  • Problem resolution
  • Process improvement
  • Motivational interviewing techniques
  • Leadership of therapeutic group discussions
  • Adherence to privacy and confidentiality laws
  • Program management
  • Team building

Work Experiences

  • Boosted Boston-area counseling by collaborating with interdisciplinary practitioners to develop a 11-prong approach.
  • Achieved a 57% reduction in transition time.
  • Collaborated with senior management.
  • Addressed histories of abuse.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Built trusting relationships with residents through consistent communication and empathy, leading to improved participation in therapeutic activities.
  • Collaborated with clinicians and external support services to ensure a seamless transition after discharge, resulting in a decrease in hospital readmissions by 17%.
  • Coached junior residential staff.
  • Based modifications on measurable resident progress.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • 14 years of experience advocating for clients to gain access to resources and expand their support networks.
  • Within Community and Public Service, senior Residential Mental Health Worker and outstanding performer in data analysis and project management.
  • Collaborated with external support services.
  • Addressed individual resident backgrounds.
  • Maintaining documentation, managing cases, and coordinating crisis interventions are all skills she possesses.
  • Adept at conducting suicide prevention assessments and creating safety protocols, contributing to a zero-incident rate over 9 months.
  • Aided in open communication between residents and their loved ones.
  • Administered and tracked medications.
  • Residential Mental Health Worker with 6 years of successful data analysis and workflow optimization experience.
  • Assisted residents in emotional regulation.

Accomplishments

  • Provided one-on-one therapeutic support for residents dealing with co-occurring mental health and substance abuse issues, leading to a 75% reduction in relapse rates.
  • Led weekly psychoeducation sessions focusing on cognitive-behavioral therapy techniques for initiative, helping improve emotional resilience for 14 residents.
  • Prepared detailed progress reports and case documentation to keep families and other stakeholders informed of residents' mental health improvements.
  • Provided critical incident debriefing for residential staff following crises, ensuring mental wellness and reducing staff burnout.
  • Enhanced the mental health unit performance by implementing new therapeutic group activities, increasing resident participation by 33%.
  • Implemented strategies that reduced behavioral issues in adolescent residents by 48% through targeted interventions and therapy techniques.
  • Developed individualized treatment plans for 17 residents, tracking progress with regular assessments and adjusting care strategies to meet personal goals.
  • Supported 12 residents during their transition from residential care to independent living, helping them access community resources and services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully planned individualized aftercare programs for 10 residents, improving post-discharge success rates by 70%.

Affiliations

  • Certified Clinical Trauma Professional Scrum Master by Summit Group
  • American Association of Community Psychiatrists (AACP)
  • American Psychological Association (APA), Division of Clinical Psychology
  • Assertive Community Treatment (ACT) Team Specialist Certification
  • Society of Women Engineers
  • Freemason
  • Peer Support Specialist Training by Meridian 2015
  • American Counseling Association (ACA)
  • Council of Residential Specialists (CRS) the Northeast
  • Toastmasters

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Basic Life Support (BLS) Certification – American Heart Association
  • ServSafe
  • Salesforce
  • Certified Recovery Support Specialist (CRSS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Drug and Alcohol Counselor (CDAC)
  • Certified Residential Case Manager (CRCM)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+

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