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Skills

  • Individual and group counseling
  • Problem resolution
  • Adherence to privacy and confidentiality laws
  • Customer service
  • Business operations
  • Collaboration with external support services
  • Team building
  • Project organization
  • Culturally competent care
  • Behavioral modification techniques

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • 54% achieved full compliance.
  • Assessed potential risks in recreational activities.
  • Collaborated with clinicians and external support services.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with medical and counseling staff.
  • Built trusting relationships with residents through consistent communication and empathy, leading to improved participation in therapeutic activities.
  • Collaborated in case reviews and contributed to modifying treatment plans based on measurable resident progress and goal attainment.
  • Assessed potential risks in recreational and social activities, ensuring minimal harm while maximizing resident participation.
  • Coached junior residential staff.

Summaries

  • Strengths in quality assurance and stakeholder engagement backed up by Community and Public Service training.
  • Dedicated Residential Mental Health Worker with experience providing caring and compassionate support for program issues.
  • Built resident trust.
  • Administered and tracked medications.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Achieved a 15% reduction in escalation of mental health episodes.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Achieved a 21% reduction in incidents.
  • Residential Mental Health Worker with 6 years of successful data analysis and workflow optimization experience.
  • Able to handle diverse caseloads efficiently.

Accomplishments

  • Trained 9 new staff members in trauma-informed care practices, improving overall service quality and resident outcomes.
  • Reduced staff turnover rates by 44% by implementing team-building exercises and coaching techniques.
  • Enhanced safety protocols in the residential unit, achieving 15 consecutive days of zero on-site incidents.
  • Facilitated family support sessions, helping residents and families understand and manage the complexities of mental health challenges, benefiting 16 families.
  • Liaised with community shelters and healthcare providers to extend residents' care networks, ensuring safe housing or support services for 4 residents post-discharge.
  • Managed a 13-bed residential unit, successfully maintaining a 75% incident-free safety record.
  • Successfully planned individualized aftercare programs for 10 residents, improving post-discharge success rates by 70%.
  • Led weekly psychoeducation sessions focusing on cognitive-behavioral therapy techniques for initiative, helping improve emotional resilience for 14 residents.
  • Collaborated with a multidisciplinary team, including therapists and case managers, to create holistic discharge plans for residents, ensuring 85% follow-up care adherence within 18 months.
  • Documented and resolved process which led to category.

Affiliations

  • Association for Computing Machinery
  • Toastmasters
  • National Alliance on Mental Illness (NAMI)
  • Crisis Prevention Institute (CPI) Certification 2018
  • Council on Social Work Education (CSWE)
  • International Council of Nurses
  • National Association of Social Workers
  • American Mental Health Counselors Association (AMHCA)
  • Certified Therapeutic Recreation Specialist (CTRS) by Summit Group 2018
  • Jaycees

Certifications

  • Apple Certified Associate (ACA)
  • Psychiatric Rehabilitation Services Provider Certification (PRSP)
  • Crisis Intervention Specialist Certification - Ironclad Systems
  • Certified Trauma Support Specialist (CTSS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Dialectical Behavior Therapy Professional (C-DBT)
  • Certified Public Accountant
  • Certified Compassion Fatigue Professional (CCFP)
  • Certified Alcohol and Drug Counselor (CADC)

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