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Skills

  • Performance benchmarking for critical systems
  • Process equipment
  • Implementation of shift-left testing approaches
  • Defect monitoring
  • Continuous integration using category
  • Product quality audits and risk assessments
  • Mentoring and leadership of QA teams
  • Customer service
  • Defect tracking using metric
  • Operational improvement

Work Experiences

  • Created complex SQL queries to validate back-end data integrity across Tableau, leading to 68% error reduction in data transactions.
  • Conducted usability testing sessions, gathering feedback that shaped the user experience of ServiceNow, leading to President's Club recognition.
  • Conducted usability testing sessions.
  • Boosted test scenario accuracy.
  • Achieved President's Club recognition for contributions to the successful QA of SAP, securing a 2019 on-time launch.
  • Achieved zero critical defects.
  • Contributed to 9% improvement in test coverage.
  • Coordinated with offshore teams.
  • Created complex SQL queries.
  • Collaborated with cross-functional teams.

Summaries

  • Achieved a 71% decrease in recurring defects.
  • Collaborated with global teams.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at spearheading initiatives to improve data integrity using custom SQL queries, resulting in error reduction of over 31% for key back-end systems.
  • Within Computers Software, senior Software Quality Assurance Consultant and outstanding performer in strategic planning and stakeholder engagement.
  • Open and clear communicator with excellent multitasking abilities, a well-organized nature, and a keen eye for detail.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • HubSpot expert and Tableau user.
  • Desire to apply skills to a new role at Meridian with room for advancement.
  • Software Quality Assurance Consultant with 6 years of successful quality assurance and client relations experience.

Accomplishments

  • Collaborated with team of 14 in the development of system.
  • Utilized data-driven test scenarios to increase test accuracy, resulting in 70% decrease in false positive results during testing phases.
  • Led performance and scalability testing initiatives that uncovered bottlenecks and improved system response times by 26% seconds.
  • Developed comprehensive regression testing suites for core features, resulting in a 68% reduction in production issues.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced test environments with real-time monitoring tools, facilitating faster identification of critical failures and reducing fix time by 56% hours.
  • Trained and mentored junior QA engineers, enhancing team productivity by 42% and reducing onboarding time for new hires.
  • Ensured regulatory compliance of QA practices, earning CPA for Summit Group in 2020.
  • Played a key role in the roll-out of a new version of HubSpot, ensuring zero downtime during the transition phase.
  • Led a cross-functional QA team to successfully launch Salesforce with 65% on-time delivery and zero critical defects.

Affiliations

  • Contributor to QA industry publications such as framework, writing expert articles on test metrics and KPI tracking
  • Volunteer Quality Assurance Coach in Phoenix Local Chapter of Harbor & Co., focusing on agile testing principles
  • International Council of Nurses
  • International Software Testing Qualifications Board (ISTQB) Certification Holder for procedure
  • Society of Human Resource Management
  • Certified member of the Project Management Institute (PMI) specializing in risk-based testing strategies
  • Certified Selenium Professional, affiliated with Selenium Conference and networking groups
  • Membership with the Software Test Professionals Association, engaging in knowledge sharing for advanced testing techniques
  • Developer and QA Contributor at Stack Overflow/Reddit Power BI communities for peer review of QA issues
  • Tech speaker and panelist at the Ministry of Testing events covering topics related to CI/CD and automated test pipelines

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified ScrumMaster (CSM) from Scrum Alliance
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Cloud Security Professional (CCSP)
  • CompTIA Network+
  • Application Lifecycle Management (ALM) Certification from procedure

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