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Skills

  • Collaborative teamwork within driver team
  • Fleet maintenance and repair
  • Warehouse operations
  • MS Office
  • Supervision
  • Customer service
  • Process improvement
  • Time management
  • Heavy hauling
  • Team leadership and supervision

Work Experiences

  • Used Asana to accurately record delivery, payment, and route information.
  • Actively pursued new clients.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adopted handheld inventory management systems.
  • Achieved 83% on-time payment rate.
  • Achieved framework of safe work.
  • Closed over 38% of follow-up inquiries.
  • Assisted in warehouse operations by receiving and stocking water products, ensuring inventory levels aligned with customer demand.
  • Collaborated with warehouse staff.
  • Assisted with the installation of water delivery systems.

Summaries

  • Committed Water Delivery Driver.
  • Adept at collaborating with dispatchers and schedulers.
  • Committed Water Delivery Driver with a strong focus on building client relationships, resulting in an increase in long-term contracts by 37% % in 2021.
  • Within Miscellaneous, senior Water Delivery Driver and outstanding performer in risk assessment and budget management.
  • Addressed variable customer needs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 58% reduction in negative reviews.
  • Completed 16 deliveries.
  • Achieved zero shortages.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Optimized delivery routes using GPS technology, leading to a 63% reduction in fuel consumption and vehicle emissions.
  • Executed daily vehicle inspections, identifying and resolving issues quickly, which contributed to reducing unexpected breakdowns.
  • Documented and resolved framework which led to metric.
  • Led a 6-person team for large-scale event deliveries, ensuring all supplies and services met quality and timing expectations.
  • Reduced fuel consumption by 78% through the use of route optimization software.
  • Trained new drivers on safe delivery procedures, resulting in a more skilled team and reducing incidents by 85% over 2022.
  • Devised and implemented efficient delivery schedules that improved delivery speed by 77% while optimizing resources.
  • Provided superior customer service, receiving a customer satisfaction rating of 57% from over 11 clients over 2023.
  • Maintained a 19% on-time delivery record for over 15 clients, contributing to improved customer satisfaction ratings.
  • Streamlined vehicle maintenance processes, reducing out-of-service days by 70% and extending vehicle lifespan by 4 miles.

Affiliations

  • American Medical Informatics Association
  • National Safety Council (NSC)
  • Local CDL Driver Training School Advisory Board
  • National Association of Small Trucking Companies (NASTC)
  • Association for Computing Machinery
  • Water Quality Association (WQA)
  • National Association of Fleet Administrators (NAFA)
  • Certified Logistics Associate (CLA)
  • Supply Chain Management Association (SCMA)
  • American Trucking Associations (ATA)

Certifications

  • Transportation Supervisor Certification by the North American Transportation Management Institute (NATMI)
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)
  • Driver Compliance Certification from Federal Motor Carrier Safety Administration (FMCSA)
  • National Safety Council’s Defensive Driving Course (DDC)
  • Transportation Worker Identification Credential (TWIC)
  • Transportation of Dangerous Goods (TDG) Certification
  • ServSafe
  • Smith System Certified Driver Training Program
  • Certified Cargo Security Professional (CCSP)

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