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Skills

  • Data analysis
  • Customer service
  • Project organization
  • Food preparation
  • Budgeting and finance
  • Problem resolution
  • Team Leadership
  • Risk management processes and analysis
  • Skilled in Jira
  • Supervision

Work Experiences

  • Transported ServiceNow to one year customer locations.
  • Achieved OSHA approval for lab operations.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved Top Performer recognition for superior fit.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved no reported misfits.
  • Assisted the functionality of completed models and adjusted devices to improve performance with the help of an apparatus that mimicked a human bite.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved zero reworks over category.

Summaries

  • Open and clear communicator who is used to working under pressure and adhering to strict deadlines.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved sales growth of 11 in 2023.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Accomplished Dental Technician.
  • Design and development of successful framework embedded software applications in the past.
  • Awarded Employee of the Year for expertise.
  • Customer-focused Sales Representative with 5 years of experience solving problems for clients.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed and implemented new safety protocols in the dental laboratory, resulting in a 39% reduction in workplace accidents.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a barcode inventory management system that reduced missing part incidents by 34%, leading to more timely production cycles.
  • Introduced process improvements that allowed the lab to increase its capacity for orthodontic appliance production by 19% within three years.
  • Led weekly training sessions with fellow technicians on CAD/CAM technologies, raising overall workshop proficiency and reducing production errors by 61%.
  • Trained a team of 13 technicians in new alloy-based framework methodologies, improving the durability rate of appliances by 49%.
  • Provided hands-on training that enabled new lab technicians to become proficient with 3D printing and CAD/CAM systems within 18 months.
  • Reduced material waste by 47% through the development of an optimized material inventory system that streamlined supply usage.
  • Assisted the lab in cutting expenditures by 40% through smart allocation of materials and reducing overproduction.

Affiliations

  • International Federation of Dental Laboratory Technician Experts
  • Association for Computing Machinery
  • Editorial Contributor for program Specializing in Dental Technology
  • Project Management Institute
  • Association of Dental Laboratories (ADL) Conference Presenter
  • Dental Technology Educators Association (DTEA)
  • Society of Women Engineers
  • Alumni Member of category’s Dental Program
  • Annual Participation in the National Dental Association Meeting
  • National Association of Social Workers

Certifications

  • Certified in 3D Printing for Dental Applications
  • Google Certified Professional Cloud Architect
  • Certified Protection Officer (CPO)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified in Digital Imaging for Prosthodontics - Adobe Creative Suite
  • Certified Digital Workflow Specialist - ServiceNow
  • Project Management Professional (PMP)
  • Lab Management for Dental Technicians Certification
  • Certified Business Analysis Professional (CBAP)
  • Custom Clear Aligner Fabrication Certification - Brightline

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