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Skills

  • Client relationship building
  • Mentoring and staff development
  • Stress management techniques
  • Communications
  • Client engagement strategies
  • Active listening
  • First Aid/CPR
  • Handling sensitive client information
  • Personalized Support Interventions
  • Support group facilitation

Work Experiences

  • Achieved an error reduction of 61%.
  • Maintained detailed records of program operations and participant activities.
  • Achieved a submission rate of 26%.
  • Achieved 57% error-free records.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Collaborated with operations to assess and improve community outreach strategies, which resulted in a 20% increase in new client registrations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Worked with Support Service Worker on program operations, including providing participant feedback and improvement suggestions.
  • Achieved results within several months.
  • Assisted with scheduling for a team of 17 support workers.

Summaries

  • Adept at coordinating complex care plans.
  • Adept at coordinating complex care plans involving healthcare teams and social workers, ensuring that 17 of clients receive timely support across multiple services.
  • Adhered strictly to HIPAA standards.
  • Achieved a 33% success rate.
  • Achieved 76% better client outcomes.
  • Demonstrated ability to form and maintain long-term relationships.
  • Adhered to OSHA protocols.
  • Achieved 19% faster response times on service requests.
  • Consistently delivered high-quality support.
  • Achieved 47% client satisfaction.

Accomplishments

  • Led a team through the development and execution of a client support initiative, increasing program engagement by 63%.
  • Achieved a 53% success rate in relocating clients to transitional housing by coordinating efforts between shelters, landlords, and social services agencies.
  • Analyzed client engagement patterns and developed intervention strategies that reduced program dropout rates by 62%.
  • Reduced client wait time for services by 65% through the implementation of an optimized scheduling system.
  • Helped clients navigate healthcare plans and provided personalized support that led to a 35% improvement in on-time service utilization.
  • Trained 2 new staff in client intake and support protocols, improving team efficiency by 65% in 9 months.
  • Documented and resolved procedure which led to program.
  • Coordinated with external healthcare providers to ensure rapid response to emergencies, successfully intervening in 17 critical care situations.
  • Performed detailed assessments for diverse clients, tailoring care plans to meet the unique needs of 13 individuals within the past year.
  • Led a client-centric outreach campaign that resulted in the successful recruitment of 6 individuals into Workday within one year.

Affiliations

  • Mental Health America (MHA)
  • Statewide Advisory Council for Vulnerable Populations
  • Innovations in Family Support Services Program
  • Society of Human Resource Management
  • Freemason
  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • American Counseling Association (ACA)
  • National Council on Independent Living (NCIL)
  • School Social Work Association of America (SSWAA)

Certifications

  • Basic Life Support (BLS) Certification
  • Basic Counseling Skills Certificate, Seattle, 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Client-Centered Support Certification (CCSC)
  • Apple Certified Associate (ACA)
  • Handling and Managing Client Records Certification through Adobe Creative Suite
  • National Caregiver Certification through Harbor & Co.
  • Nonviolent Crisis Intervention (CPI) Certification
  • SHRM Certified Professional (SHRM-CP)

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