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Skills

  • Event logistics coordination
  • Relationship development
  • Strategic planning
  • Communications
  • Team Leadership
  • Staff management
  • Google Workspace/Office Suite proficiency
  • Creative merchandising
  • Business Planning
  • Data analysis for event reporting

Work Experiences

  • Achieved a 84% increase in artist satisfaction.
  • Achieved zero VIP complaints.
  • Increased productivity by 3% while lowering staffing and operational costs.
  • Achieved smooth transitions.
  • Achieved a significant category by making proactive decisions based on market expertise and business knowledge.
  • Reduced workflow inconsistencies by recruiting and hiring capable employees.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Achieved Outstanding Service Award for 2019 Art Festival logistics management.
  • Achieved a 82% faster teardown between sets.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Artist Liaison Coordinator with 2 years of successful strategic planning and stakeholder engagement experience.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Within Miscellaneous, senior Artist Liaison Coordinator and outstanding performer in workflow optimization and stakeholder engagement.
  • Customer-focused professional with 3 years of experience in the Miscellaneous sector.
  • Professional with over 8 years of experience as a manager for a $4 the past year revenue-generating company.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Exceeded artists' expectations on travel and accommodation services, resulting in 29% retention rate for repeat bookings in subsequent years.
  • Led the effort to provide multilingual support, enabling more effective communication with international artists in standard.
  • Improved event-day preparation efficiency by 50% through scheduling optimizations and proactive coordination with venue staff.
  • Successfully negotiated with vendors for reduced pricing on artist services, generating savings of $13 while improving artist experience.
  • Utilized HubSpot to track and report on artist itineraries, ensuring real-time updates and improvements in overall event management efficiency.
  • Created and distributed artist welcome kits containing backstage passes, event maps, and local contacts, improving first24-hour artist experience feedback scores by 42%.
  • Collaborated with team of 7 in the development of category.
  • Successfully coordinated the transportation, lodging, and technical requirements for 3 international and domestic artists at initiative, resulting in program.
  • Established a protocol for resolving artist emergencies during performances, significantly reducing day-of-event disruptions by 23%.
  • Improved artist satisfaction by incorporating their feedback into hospitality offerings at metric, resulting in a 65% increase in returning performers.

Affiliations

  • Freelancers Union
  • Entertainment Services and Technology Association (ESTA)
  • American Marketing Association
  • Music Business Association (MusicBiz)
  • Rotary International
  • Live Performance Australia (LPA) Membership
  • Women in Music (WIM)
  • Jaycees
  • International Association of Administrative Professionals
  • Recording Academy – GRAMMYs Membership

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Digital Artist Liaison Certification - category
  • Project Management Professional (PMP)
  • Music Performance Rights Management Certificate - Brightline
  • Certified Stakeholder Relations Manager - metric
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Stage Manager (CSM) - system
  • Social Media and Artist Engagement Certification - Asana
  • Google Certified Professional Cloud Architect
  • Certified Event Logistics Professional - Northwind

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