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Skills

  • Merchandising
  • Superb sales professional
  • Employee scheduling
  • Multi-Task Management
  • Sales data analysis
  • Inventory control procedures
  • Cash flow management
  • Flexible
  • Computer literate
  • Typing speed 8 WPM

Work Experiences

  • Conducted nightly performance audits of the store and team.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Raised the stakes.
  • Was in charge of preparing materials for the next shift.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Increased profit by streamlining operations.
  • Generated repeat business by building and maintaining a strong team of 9 employees dedicated to customer service.
  • Established
  • Was in charge of supervising and training 16 employees in order to reduce process delays and increase productivity.
  • Kept an eye on security issues and kept shrinkage to a minimum.

Summaries

  • Seasoned
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Retail sales and customer service expert with numerous awards.
  • Expert
  • Service-driven
  • Reliable and conscientious worker who excels at assigning, supervising, and evaluating work.
  • Experienced Front End Supervisor with expertise in method operational procedures, team leadership, and employee training.
  • Budget management and risk assessment are examples of expertise.
  • Dependable
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Improved execution of order fulfillment processes that reduced order mis-picks by 18% and increased order accuracy to 43%.
  • Increased average transaction value by 30% by training staff on upselling and cross-selling techniques.
  • Successfully increased customer retention by 53% through the deployment of enhanced loyalty programs and personalized outreach.
  • Exceeded annual sales targets by 61% through excellent team management, effective in-store promotions, and inventory adjustments.
  • Managed workforce schedules, ensuring appropriate staffing levels during peak hours and improving overall employee productivity by 68%.
  • Developed and executed a comprehensive holiday sales strategy, resulting in a 62% increase in seasonal sales year-over-year.
  • Led a team of 9 members in restructuring daily store operations, achieving a 38% improvement in Key Performance Indicators (KPIs) over a 6 months.
  • Implemented an employee recognition program that boosted team morale and significantly improved customer service ratings by 74%.
  • Utilized customer feedback and survey data to develop personalized service strategies that resulted in a 76% improvement in customer satisfaction.
  • Improved efficiency of weekly paperwork, saving 14 hours per week.

Affiliations

  • National Association of Women Business Owners (NAWBO)
  • Retail Store Operations Management Certification
  • Supply Chain Innovation Institute
  • Retail Inventory Management Professionals (RIMP)
  • Association of Retail Executives
  • Association for Supply Chain Management (APICS)
  • Business Networking International (BNI)
  • Council of Supply Chain Management Professionals (CSCMP)
  • Customer Experience Professionals Association (CXPA)
  • Society of Women Engineers

Certifications

  • Certified Sales Leadership Professional (CSLP)
  • First Aid/CPR Certified
  • Retail Performance Management Certification
  • Retail Store Leadership Certificate by system
  • Certified Protection Officer (CPO)
  • Certified Financial Management Professional (CFMP)
  • Customer Service Excellence Certificate
  • Professional Certificate in Sales and Marketing by standard
  • Certified Marketing Executive (CME) by Sales & Marketing Executives International
  • Retail Management Certification by the National Retail Federation (NRF)

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