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Skills

  • Bookkeeping
  • Executive support
  • Organization
  • Project organization
  • Event coordination
  • Credit and collections
  • Data Management
  • Payroll and budgeting
  • Budget oversight
  • Documentation compliance

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Organized corporate and office conferences for company employees and guests.
  • Decreased procurement errors by 64%.
  • Completed training in record time.
  • Automated employee onboarding processes.
  • Effectively managed costs and billing, as well as financial discrepancies, by using metric software to organize account information.
  • Collaborated with cross-functional teams.
  • Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.

Summaries

  • Achieved consistent financial success.
  • Adept at managing high-volume event coordination.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Consistently delivered results in expense management.
  • Achieved significant operational efficiencies through automation.
  • Strengths in workflow optimization and client relations backed up by Miscellaneous training.
  • Consistently met complex requirements.
  • Within Miscellaneous, senior Senior Administrative Manager and outstanding performer in stakeholder engagement and team leadership.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Coordinated a seamless office relocation to Phoenix, ensuring no downtime and minimal disruption to business operations, completed under budget by 39%.
  • Implemented a new project workflow optimization program, reducing project lead times by 63% and increasing team delivery performance.
  • Handled crisis communication plans that effectively managed standard, reducing potential reputational damage by 29%.
  • Rolled out a new project management software across 7 departments, increasing project completion rate by 71% and employee adoption rate to 5%.
  • Improved office productivity through the introduction of digital document management systems, reducing paper use by 27% and saving initiative per week in administrative tasks.
  • Managed the full lifecycle of external vendor contracts, reducing procurement costs by 31% through effective negotiation and supplier management.
  • Led cross-functional teams in improving documentation compliance standards, updating 2 policies and procedures to meet legal requirements.
  • Guided administrative staff in task prioritization, workflow automation, and time management techniques, increasing overall office productivity by 66%.
  • Documented and resolved method which led to system.
  • Resolved product issue through consumer testing.

Affiliations

  • Administrative Assistants of America (AAA)
  • American Society of Safety Professionals
  • Society for Human Resource Management (SHRM)
  • Lean Six Sigma Green Belt Certification framework
  • Administrative Professional Advisory Council (APAC) for Ironclad Systems
  • Association for Operations and Supply Chain Professionals system
  • Facilities Management Association (FMA)
  • American Medical Informatics Association
  • Corporate Executive Board (CEB) Global Administrative Leadership Council
  • Association for Talent Development (ATD)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Manager (CM) by the Institute of Certified Professional Managers
  • Smartsheet Certified User
  • Certified Professional in Human Resources (PHR)
  • Certified Professional in Management (CPM)
  • Certified Document Imaging Architect (CDIA+)
  • Certified Information Systems Auditor (CISA)
  • International Association of Administrative Professionals Leadership Development Program

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