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Skills

  • Process improvement
  • Positive learning process
  • Contract negotiation/review/drafting
  • Operations management
  • Computer literate
  • Project management
  • Problem resolution
  • Safety measures
  • Accurate record keeping
  • Equipment oversight

Work Experiences

  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • On-site training was provided by me.
  • Started it.
  • Responded quickly to customer concerns and resolved standard issues using budget management and cross-functional collaboration.
  • Managed
  • Advised
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Had planned ahead.
  • Used Workday to accurately enter data into a batch ticketing system.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Strengths in cross-functional collaboration and client relations backed up by Miscellaneous training.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Achieved zero safety violations during site inspections.
  • Reliable Utility Technician with a thorough understanding of maintenance procedures and terminology.
  • Professional with 18 years of progressive experience in the field who is highly organized and detail-oriented.
  • Able to train and lead teams.
  • Knowledgable in a variety of design and testing methodologies.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 37% reduction in workplace incidents.
  • Accomplished Utility Technician with demonstrated expertise in regulatory compliance and proactive hazard identification, ensuring zero incidents across Denver.

Accomplishments

  • Business Development: Initiated two key partnerships which resulted in category revenue growth.
  • Collaborated with team of 13 in the development of process.
  • Designed and supervised the installation of Jira systems which resulted in enhanced safety protocols and reduced liability costs by $18 annually.
  • Resolved product issue through consumer testing.
  • Developed and implemented a cost-reduction strategy that saved the company $2 by optimizing water and gas line operations over one year.
  • Reduced
  • Designed a preventive maintenance schedule for underground utility lines using initiative, reducing emergency repairs by 67%.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Assessed customer energy demands and devised solutions to meet fluctuating utility usage, improving customer satisfaction by 58% in 2020.
  • Consulted

Affiliations

  • American Gas Association (AGA)
  • National Safety Council (NSC)
  • Jaycees
  • Toastmasters
  • Society for Maintenance & Reliability Professionals (SMRP)
  • National Air Duct Cleaners Association (NADCA)
  • Rotary International
  • American Backflow Prevention Association
  • International Facility Management Association (IFMA)
  • American Medical Informatics Association

Certifications

  • Certified Protection Officer (CPO)
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Gas Utilities Operations Specialist - Summit Group
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification - 2022 Raleigh
  • Advanced Smart Meter Deployment Certification - SAP
  • Certified SCADA Security Architect (CSSA) - Vantage
  • Certified Maintenance and Reliability Technician (CMRT) - Summit Group
  • NEC Gas Operator Qualification (GOQ) - Beacon Labs
  • ServSafe

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