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Skills

  • MS Office
  • Team building
  • Latency reduction
  • Network performance auditing
  • Firewalls management (Power BI)
  • Documentation of network infrastructure
  • Team management
  • Problem resolution
  • Supervision
  • Incident management and escalation procedures

Work Experiences

  • Collaborated with the cyber security team to implement network segmentation, limiting the spread of malware and improving security audits by 60%.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Automated network diagnostics using Jira, reducing manual troubleshooting tasks and boosting staff efficiency by 56%.
  • Had an excellent attendance record and was always on time for work.
  • Achieved resolution within 18 months.
  • Achieved a 45% reduction in breach incidents.
  • Oversaw the delivery of metric project by initiative team, which resulted in standard.
  • Decreased total incident response times by 22%.
  • Automated network diagnostics using Asana.

Summaries

  • Achieved 54% faster response times.
  • Achieved cost reduction through strategic hardware consolidation.
  • Delivered critical network solutions.
  • Achieved significant latency reductions.
  • Achieved faster application load times.
  • Strengths in strategic planning and data analysis backed up by Computers Software training.
  • Achieved 55% uptime.
  • Completed new network component installations, updates, and configurations successfully.
  • Coordinated with vendors to deploy new hardware solutions.
  • Experienced Network Operations Specialist with over 14 years in helpdesk operations, network maintenance, and mobile device support.

Accomplishments

  • Developed disaster recovery protocols that decreased potential downtime from 6 months to 18 months during cyber intrusions or outages.
  • Implemented load balancing across 15 servers, resulting in a 59% improvement in operational uptime.
  • Performed capacity planning for network growth, facilitating the installation of 8 new devices while maintaining optimal bandwidth usage.
  • Trained a team of 17 network technicians on new encryption best practices and firewall rules, reducing breach attempts by 40%.
  • Resolved product issue through consumer testing.
  • Increased data throughput across metric backbone network by 19% through performance tuning and device reconfiguration.
  • Managed a Microsoft Excel-based firewall system upgrade, contributing to a 22% reduction in security vulnerabilities.
  • Resolved 2 network incidents within the first one year, exceeding the SLA expectations by 67%.
  • Implemented proactive monitoring tools to streamline incident management, reducing critical issues and downtime by 62%.
  • Led the migration of a global network infrastructure from standard to category, reducing operational costs by $2 annually.

Affiliations

  • Active participant in the Cisco Certified Network Associate (CCNA) community 2022
  • Toastmasters
  • Active member of the Institute of Electrical and Electronics Engineers (IEEE) Computer Society 2020
  • Association for Computing Machinery
  • Participant in the Global Information Assurance Certification (GIAC) Network Forensics course 2015
  • Association for Supply Chain Management (APICS)
  • Affiliated member of the IPv6 Forum, promoting advanced Internet protocols and configurations 2018
  • Lions Club
  • Member of the Society of Cable Telecommunications Engineers (SCTE) since 2016
  • Member of the SANS Institute with specialized training in network security and encryption ITIL

Certifications

  • Cloud Security Alliance, Certificate of Cloud Security Knowledge (CCSK)
  • CompTIA Advanced Security Practitioner (CASP+)
  • ServSafe
  • Certified Expert in Multi-Tier Intrusion Detection Systems
  • Juniper Networks Certified Internet Associate (JNCIA)
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • ITIL Foundation Certification
  • CIoT Broadband - Certified Telecommunications Network Specialist (CTNS)
  • CompTIA Cybersecurity Analyst (CySA+)

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