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Skills

  • Dispatch
  • Superb surveillance skills
  • Security operations experience
  • Punctuality
  • First Aid/CPR
  • Emergency Response
  • Wireless technology
  • Access control system management
  • MS Office
  • Firearms expertise

Work Experiences

  • Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.
  • Acted on 62% of critical alerts efficiently.
  • Led property safety inspections on a regular basis and oversaw corrective action when potential hazards were discovered.
  • Apprehended suspected intruders with effective communication and coordination among team members, avoiding potential property damage of $17.
  • Averted potential security issues.
  • Used two-way radios, mobile phones, and other technological devices to communicate with the security team and building supervisors.
  • Interacted assertively but non-confrontationally with all levels of personnel and the general public.
  • Used a handheld metal detector and other surveillance devices to screen individuals entering the facility.
  • Maintained my flexibility and adapted to new situations in rapidly changing environments.
  • Updated shift logs and wrote daily reports to keep track of security activities and incidents.

Summaries

  • Achieved 13% compliance in evacuation drills.
  • Authored a comprehensive cybersecurity educational program.
  • In emergency response and evaluation procedures, makes use of excellent listening and service skills.
  • Building, grounds, personnel, and asset protection are all areas where a veteran security associate has excelled.
  • Familiar with a variety of weapons and well-versed in effective emergency response and conflict de-escalation strategies.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
  • Achieved a 72% visitor safety rating.
  • Professionally adept at handling and resolving conflicts.
  • Achieved stakeholder satisfaction rates of 43%+%.

Accomplishments

  • Managed ITIL compliance for all security-related operations, passing external audits with 55% approval.
  • Optimized guard patrol routes through real-time data analysis, improving overall site coverage by 73%.
  • Partnered with local authorities to develop emergency response strategies, reducing incident escalation cases by 61%.
  • Supervised emergency evacuation drills, resulting in improved evacuation time by 69%.
  • Enhanced interdepartmental communication during emergencies, reducing average response time by framework through the use of QuickBooks.
  • Led the successful installation of an integrated security network across Atlanta, reducing vulnerabilities and threats by 62%.
  • Trained a team of 17 security officers on real-time surveillance and response protocols, reducing false alarm rates by 57%.
  • Authored security risk assessments for 4 buildings, enabling key stakeholders to prioritize critical areas of concern.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Oversaw CCTV surveillance coverage for 14 locations, detecting and preventing 6 potential threats before escalation.

Affiliations

  • International Foundation for Protection Officers (IFPO)
  • Rotary International
  • Association for Supply Chain Management (APICS)
  • De-Escalation Techniques Certification – 2022
  • Association for Computing Machinery
  • American Marketing Association
  • Association of Threat Assessment Professionals (ATAP)
  • Emergency Management Membership with procedure
  • National Sheriffs' Association
  • International Association for Healthcare Security & Safety (IAHSS)

Certifications

  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified in Risk and Information Systems Control (CRISC) from ISACA
  • Public Safety Leadership Certificate from Summit Group
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Warfighter Security Specialist Certification from Brightline
  • Certified Public Accountant (CPA)
  • Workplace Violence Prevention Training Certification
  • Certified Information Systems Security Professional (CISSP) from category²

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