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Skills

  • Healthcare team leadership
  • Healthcare protocol compliance
  • Internal healthcare audits
  • Immunizations
  • Patient admission process improvement
  • Relationship building and retention
  • Multidisciplinary team collaboration
  • Healthcare incident reduction
  • Drug inventory management
  • Operational efficiency improvement

Work Experiences

  • Achieved recognition from Harbor & Co..
  • Conducted comprehensive team meetings.
  • Collaborated with 3 clinical staff members.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Increased patient satisfaction by 2% within two years.
  • Achieved results over a 12-month period.
  • Achieved reduction over a 2017 period.
  • Cut average response time to critical incidents by 10 minutes facility-wide.
  • Achieved a 39% increase in service access.
  • Collaborated with 7 clinical staff members to enhance patient admission procedures, reducing the processing time by 35%.

Summaries

  • Achieved a perfect audit track record over 2020 years.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Adept Assistant Director of Care skilled in improving care delivery systems, reducing care plan discrepancies by 51%, and driving EHR implementation projects that raised information accessibility by 19%. Strong leader in team development and mentorship.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 26% increase in family involvement in care processes.
  • Achieved 69% improvement in patient satisfaction.
  • Achieved positive patient outcomes through targeted strategies.

Accomplishments

  • Directed the implementation of new care protocols that improved the overall clinical outcomes for residents by 73%.
  • Reduced patient readmission rates by 85% through improved discharge planning processes and post-care follow-ups.
  • Improved staff morale and retention rates by 76% through hands-on leadership and employee engagement programs.
  • Guided facility through successful achievement of metric by improving documentation practices and ensuring compliance with regulatory standards.
  • Mentored junior staff in leadership skills, resulting in 15 team promotions within 2018.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a care unit occupancy strategy that improved bed management efficiency by 68%, contributing to reduced operational delays and higher patient throughput.
  • Collaborated with executive leadership to devise growth strategies aimed at expanding care services to new populations, increasing service offerings by 32%.
  • Led efforts to secure framework that supported the implementation of innovative healthcare services for underserved populations within Austin.
  • Automated routine operational tasks using SAP, cutting administrative workload for staff by 73%.

Affiliations

  • Alzheimer’s Association Professional Caregiving Group
  • National Association of Long-Term Care Administrator Boards (NAB)
  • Society for Post-Acute and Long-Term Care Medicine (AMDA)
  • National Association of Directors of Nursing Administration in Long-Term Care (NADONA)
  • American Society on Aging (ASA)
  • International Council of Nurses
  • Certified Post-Acute Care Manager Program
  • Rotary International
  • Gerontological Society of America (GSA)
  • Accreditation Commission for Health Care (ACHC)

Certifications

  • Certified Medication Aide (CMA) by metric
  • Basic Life Support (BLS) Certification
  • Certified Medical Manager (CMM)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Certified Director of Nursing Administration (CDONA) by NADONA
  • Certified Wound Care Nurse (CWCN)
  • Certified Case Manager (CCM) by Commission for Case Manager Certification
  • Certified Patient Experience Professional (CPXP)

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