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Skills

  • Records management
  • Lead prospecting
  • Network development
  • Systems and software programs
  • Sales
  • Customer satisfaction improvement
  • Expense reporting
  • Order processing
  • Marketing understanding
  • Product promotions

Work Experiences

  • Increased my account base from 17 to 3 in several months using networking and referrals.
  • Created and delivered engaging sales presentations to convey product benefits.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Customers were cross-sold complementary products and services.
  • Created over 18 new accounts in three years.
  • Devised and implemented revenue-boosting sales strategies.
  • Increased territory operations by cold-calling local business leaders and negotiating favorable contracts.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Managed Asana inventory to improve sales pitches and closed more than 4 sales in the past year.
  • Resolved metric issues that had a negative impact on sales and business results.

Summaries

  • Diplomatic Senior Sales Technician capable of managing standard and procedure responsibilities in a high-volume, fast-paced environment.
  • With over 7 years of experience in business-to-business and business-to-consumer sales in the Miscellaneous, Miscellaneous, and Miscellaneous industries, I am a seasoned sales representative.
  • Senior Sales Representative with a track record of meeting and exceeding sales targets.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Offering 7 years of network expansion and revenue growth experience.
  • Expert in cold calling, strategic planning, and task prioritization with a focus on maximizing efficiency and sales success.
  • Negotiator and complex problem solver with a proven track record in Miscellaneous over a 3+ year career.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • With a tenacious and focused mentality, successful sales professionals have expanded territories.

Accomplishments

  • Managed 3 opportunities per month.
  • Worked closely with leadership to define strategies for enterprise sales, consistently aligning sales teams with broader product goals and achieving a 29% increase in quarterly revenue.
  • Collaborated with finance to introduce a comprehensive technical support strategy, leading to a 54% decrease in product returns.
  • Closed 6 of the most valuable deals, converting companies with over $11 in annual subscription revenue.
  • Introduced upsell techniques during customer interactions, driving up average revenue per client by 29%, which led to a major win for the fiscal year.
  • Collaborated with team of 5 in the development of category.
  • Implemented a targeted customer feedback program, leading to the identification and resolution of high-priority service issues and increasing client satisfaction by 75%.
  • Onboarded 4 new hires, resulting in a 71% decrease in time-to-productivity within their first quarter.
  • Created detailed technical proposals tailored to individual clients, increasing likelihood of contract renewals by 37% and securing key partnerships.
  • Analyzed sales data and implemented a strategic plan to increase product attachment rates, ultimately improving bundled product sales by 25%.

Affiliations

  • Professional Business Development Network
  • International Association of Administrative Professionals
  • National Society of Engineers in Sales
  • Enterprise Sales Forum
  • National Association for Sales Operations Excellence
  • Customer Experience Professionals Association (CXPA)
  • Freemason
  • Lions Club
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • Professional in Sales & Service Certification (PSSC) Beacon Labs
  • Cisco Certified Network Professional (CCNP) 2024
  • Certified Technology Specialist (CTS) - Beacon Labs
  • Certified Telecommunications Network Specialist (CTNS)
  • Field Engineer Certification Vantage Workday 2018
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Sales Operations Professional (CSOP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Expert (CSE)

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