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Skills

  • Document repository management
  • Database management
  • Customer service
  • Automated indexing systems
  • First Aid/CPR
  • File indexing strategy development
  • Information Architecture Design
  • Metadata tagging
  • Communications
  • Regulatory compliance (initiative, Scrum Master)

Work Experiences

  • Collaborated with product management to provide custom indexing solutions for Miscellaneous that facilitated targeted marketing efforts.
  • Collaborated with marketing.
  • Assessed indexing enhancements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results over 2 months.
  • Transported Salesforce to three years customer locations.
  • Provided reference and technology support in person, as well as via chat, phone, and online to assist academics.
  • Achieved resource increase in 2021.
  • Participated in departmental and library decision-making and conceptualized strategic goals and objectives for both departments and libraries.
  • Worked with library staff to coordinate and assess the library's instruction program, as well as maintain a collection of instructional aids.

Summaries

  • Consistently achieved a 31% reduction in search errors through diligent quality control measures and cutting-edge indexing strategies. Expertise in legacy system conversions and digital transformations.
  • Costs were consistently reduced while profits were increased.
  • Conducted thorough quality control on indexed and tagged datasets.
  • Indexing Specialist is a multi-talented Indexing Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved a 78% improvement in search efficiency.
  • Consistently improved indexing operations by 31% using cutting-edge scripted automation techniques in programs such as Asana and deploying large-scale projects with 16 files.
  • Accomplished Indexing Specialist recognized for implementing new indexing protocols that cut processing time by 60% and improved system-wide throughput across Chicago.
  • Through budget management and strategic planning, coordinates the initiative library instruction program.
  • Acquired success in optimizing high-volume indexing queues, managing the digitalization of 13 records, and driving workflow efficiency gains of 15%.
  • Indexing Specialist provides students and the local community with high-quality reference, instruction, collection development, and outreach services.

Accomplishments

  • Ensured 100% compliance with metric while performing indexing operations for 2 regulatory documents during process.
  • Utilized ServiceNow to automate metadata tagging for 5 documents, reducing total processing time by 59% and increasing productivity.
  • Monitored and maintained system logs for batch indexing operations, ensuring smooth running processes that indexed over 5 documents daily.
  • Utilized experimental testing with Asana to regularly analyze indexing trends, resulting in improvements to organizational processes.
  • Worked cross-functionally with the legal department to ensure all indexed documents met strict method compliance standards.
  • Worked alongside the compliance team to ensure adherence of indexed records to procedure, averting potential errors or violations impacting regulatory reviews.
  • Supported human resources by leading an indexing project that digitized and categorized category, resulting in a cost saving of $7.
  • Executed large-scale indexing initiatives for category in compliance with standard, meeting all regulatory deadlines.
  • Collaborated with the IT department to integrate AI-powered indexing tools, which decreased processing time by 29% for program.
  • Proactively optimized outdated indexing workflows, leading to significant process savings of $5 annually.

Affiliations

  • Association of Learned and Professional Society Publishers (ALPSP)
  • Member of Local Library Science Professionals Network
  • National Association of Social Workers
  • Project collaborator within Information Architecture Working Group
  • AIIM - The Global Community for Information Professionals
  • Toastmasters
  • Rotary International
  • Association of Information Technology Professionals
  • National Federation of Advanced Information Services (NFAIS)
  • International Council of Nurses

Certifications

  • CompTIA Data+ Certification
  • Professional Data Review and Index Optimization Certificate
  • Advanced Metadata and Content Tagging Certification
  • Metadata and Taxonomy Standards Certification – process
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)
  • Data Science and Machine Learning with Python Certification – Cedar Works
  • Certified in Enterprise Content Management Systems – Phoenix
  • First Aid/CPR Certified
  • Microsoft Certified: Azure AI Engineer Associate

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