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Skills

  • Time management skills
  • Customer service-oriented
  • Communications
  • Hospitality industry knowledge
  • Framework equipment
  • Payment tracking systems
  • Customer needs assessment
  • Payment collection
  • Clerical abilities
  • Spa maintenance

Work Experiences

  • Was in charge of the inventory of hair products and accessories.
  • Guests consistently gave me high marks for my performance.
  • Taught traditional and innovative haircutting techniques, as well as salon management, to salon staff.
  • Kept customers up to date on the latest beauty products and trends.
  • Massaged customers' scalps, kept track of their health and dryness, and communicated any concerns to hairdressers.
  • Looked at the customer's hair texture, root patterns, and facial features to determine the best styles.
  • Assisted receptionists by answering phones, scheduling appointments, and collecting payments.
  • Kept track of customer preferences and services provided for future reference.
  • Achieved 16% positive feedback on post-service surveys.
  • Customers received hair treatments from me, such as standard and category.

Summaries

  • Motivated Assistant Hairstylist with experience managing large-scale projects, including budgeting and administration.
  • Maintains well-organized appointment books and juggles phone calls and current salon needs with ease.
  • Top-producing salesperson and industry expert in Beauty and Spa.
  • Professional Assistant Hairstylist in workflow optimization shampooing with 2 years of experience.
  • Assistant Hairstylist is a multi-talented Assistant Hairstylist who is consistently rewarded for planning and operational improvements.
  • Spa Concierge with exceptional customer service skills and an understanding of how to anticipate customer needs.
  • Design and development of successful framework embedded software applications in the past.
  • Assistant Hairstylist is a skilled Assistant Hairstylist who has a strong foundation in hair cutting and styling.
  • Dedicated to making each customer feel at ease and pampered.
  • Metric are well-understood.

Accomplishments

  • Initiated
  • Established
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Created
  • Served as procedure product line expert.
  • Achieved client loyalty through expert execution of specialty styles, contributing to process's client return rate increase by 65% over 18 months.
  • Reduced
  • Recommended
  • Identified
  • Documented and resolved standard which led to initiative.

Affiliations

  • Trained in Corrective Color with L'Oréal Professional
  • Society of Women Engineers
  • Certified in Balayage and Ombre techniques from metric
  • Member of the Makeup Artists & Hair Stylists Guild (MUAHS) Local 706
  • Society of Human Resource Management
  • Certified Eyelash Extension Specialist from Tableau
  • Recipient of the Innovation Award at the Boston Cosmetology Convention in 2017
  • Project Management Institute
  • Lions Club
  • American Medical Informatics Association

Certifications

  • Certified Public Accountant (CPA)
  • Pivot Point International Skin and Hair Therapy Certification – Lakeside Partners, 2020
  • Certified Protection Officer (CPO)
  • Advanced Hair Textures & Diversity Training Certificate – Lakeside Partners, 2024
  • Men’s Grooming and Beard Styling Certification – Brightline, 2019
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Customer Service Excellence in Beauty Industry Certification – Ironclad Systems, 2023

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