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Skills

  • Wine service
  • Menu presentation
  • Stocking and replenishing
  • Cash handling expert
  • Efficient use of kitchen ticketing systems
  • Hospitality service expertise
  • Guest relations management
  • Achieving repeat customer business
  • Event service planning and coordination
  • Beverage service and pairing recommendations

Work Experiences

  • Achieved a 43% customer retention rate.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Had a thorough understanding of the menu in order to adequately respond to questions about menu item sourcing, ingredients, and cooking methods.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Achieved results over a several months time frame.
  • Answered customers' questions, suggested items, and kept track of their orders.
  • Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons.
  • Achieved Lean for exemplary hygiene practices.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Folded napkins and prepared silverware sets to ensure an adequate supply for the host station.

Summaries

  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Because of friendliness, prompt service, and implemented, consistently received customer satisfaction ratings of 7%.
  • Efficient Wait Staff Member with over 15 years of experience in category and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Upselling 17% of customers resulted in additional earnings for the restaurant and tips for the salesperson.
  • Wait Staff Member is a multi-talented Wait Staff Member who is consistently rewarded for planning and operational improvements.
  • Large-scale events, as well as intimate gourmet dining and afternoon tea services, are all areas of expertise.
  • Wait Staff Member who is focused on guest satisfaction and has excellent interpersonal and communication skills.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Explaining options, relaying orders to kitchen staff, and dealing with special requests are all skills she possesses.

Accomplishments

  • Upheld industry-leading cleanliness standards, conducting routine inspections that achieved a 51% pass rate on health safety audits.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated closely with event planners for seamless setup and execution of catered events, serving up to 8 attendees and ensuring smooth transitions between courses.
  • Contributed to an overall restaurant service-level improvement, as measured by a 19% growth in online customer reviews over program.
  • Reduced waste of perishable goods by ensuring daily setup and prep was aligned with anticipated guest turnout, reducing overall prep waste by 65%.
  • Recognized as 'Employee of the Month' for 14 months for consistently surpassing guest satisfaction metrics and providing top-tier service in a 7 seat restaurant environment.
  • Processed orders efficiently during peak hours, exceeding company expectations for timely service by consistently maintaining under 4 minute order turnaround.
  • Maintained an overall customer satisfaction score of 35% on system, serving an average of 5 guests daily.
  • Played a key role in optimizing seating arrangements to increase table turnover during high-demand seasons, boosting average table turnover rate by 12 minutes.
  • Aided in the preparation and service of large-scale charity events, serving over 11 guests and helping raise $2 for the cause.

Affiliations

  • Association for Computing Machinery
  • Society for Hospitality Management
  • American Society of Safety Professionals
  • Project Management Institute
  • Fine Dining Servers Association (FDSA)
  • Society of Women Engineers
  • Food Industry Association (FMI)
  • Food and Beverage Management Certification
  • International Council of Nurses
  • International Association of Professional Restaurant Managers

Certifications

  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • TIPS Alcohol Certification
  • CompTIA Network+
  • Culinary and Hospitality Customer Service Certification
  • Advanced Wine Knowledge Certification
  • Food and Beverage Management Certification
  • Certified Hospitality Supervisor (CHS)
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)

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