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Skills

  • Proficiency in performance reporting
  • Internal auditing
  • Operations management
  • Budgets
  • Accounts payable/receivable
  • Project organization
  • First Aid/CPR
  • Computer literate
  • Pet charting information
  • CRM Systems

Work Experiences

  • Provided contraceptives to patients and educated them on reproductive health issues.
  • Talked to customers about Adobe Creative Suite, outlined restrictions, and educated them on policies.
  • Worked as the office manager and lead health care provider for a 10-patient family clinic.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Increased sales by 2% by providing purchase advice and promoting additional products.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Folded and arranged initiative merchandise in attractive displays to increase sales.
  • Talked with patients about their treatment plans and explained test results and medication usage to them and their families.
  • Evaluated framework patients, took vitals, and gathered important case information each shift.
  • Examined departmental documents to determine how they should be distributed and filed.

Summaries

  • Achieved 21% increases in sales activities.
  • Knowledgable in a variety of design and testing methodologies.
  • Motivated BDC Agent with experience managing large-scale projects, including budgeting and administration.
  • Extensive inventory management and shipment processing experience.
  • Procedure are well-understood.
  • Achieved 76% growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept BDC Agent.

Accomplishments

  • Reduced
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Integrated
  • Audited BDC data records to identify follow-up gaps, closing those gaps and improving lead-to-appointment conversion by 52%.
  • Awarded Top Performer for achieving the highest customer satisfaction rating in the the Southeast for 2018.
  • Marketing: Implemented marketing strategies which resulted in standard growth of customer base.
  • Streamlined
  • Created
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Researched

Affiliations

  • Professional Sales Association
  • Certified Sales Professional (CSP) from CPSA
  • Direct Marketing Association (DMA)
  • Society of Human Resource Management
  • National Association of Business Development Professionals
  • Certified Internet Sales Professionals (CISP)
  • Call Center Management Certification
  • National Association of Sales Professionals (NASP)
  • Freemason
  • Rotary International

Certifications

  • Certified Professional in Customer Experience (CPXP)
  • Associate Customer Service Certified (ACSC) - Ironclad Systems
  • Certified Customer Engagement Professional (CCEP)
  • Apple Certified Associate (ACA)
  • Google Analytics Certification for Sales Campaign Data Analysis
  • Certified Public Accountant
  • CompTIA Security+
  • Certified Customer Relationship Management (CRM) Specialist
  • Cisco Certified Network Associate (CCNA)
  • Certified Sales Development Representative (CSDR) - Harbor & Co.

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