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Skills

  • Recordkeeping strengths
  • Effective verbal and written communication
  • Credit card processing
  • De-escalation of complex situations
  • Receiving support
  • Key stakeholder relationship building
  • Email communication etiquette
  • Warehousing functions
  • Data entry
  • Complaint resolution

Work Experiences

  • Collaborated with vendors to plan more than 14 daily pickups and weekly deliveries.
  • Established a foundation of understanding about the immigration and visa application process.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Kept up to date on product and service changes.
  • Educated employees on company procedures and services.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Assist customers with technical issues via email and phone.
  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Checked terms for process and category policies to determine rules and enforce them with customers.

Summaries

  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Dedicated to meeting and exceeding standard objectives through effective communication and initiative abilities.
  • Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.
  • Customer Support Specialist proactive with experience in providing support and resolving customer complaints.
  • Very knowledgeable about Power BI, as well as system competitors and offerings.
  • Customer service expert with 4 years of experience resolving account and service issues for procedure clients.
  • Bring extensive high-call volume experience working with initiative consumers spanning 7 years.
  • Customer Support Specialist who has a track record of consistently exceeding sales targets.
  • Motivated to keep customers happy and contribute to the company's success.
  • Sales, recruiting, and people management are among his specialties.

Accomplishments

  • Assisted
  • Documented
  • Launched
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Routinely helped as many as 14 customers each day in a high-volume retail outlet.
  • Monitored
  • Recommended
  • Planned
  • Adapted
  • Customer Service: Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Affiliations

  • American Marketing Association
  • Contributing member of the Process Improvement Network for Support Teams (Boston, 2021)
  • Participant in the Microsoft Dynamics Customer Service certification program (initiative)
  • Member of Lean Enterprise Institute with training in Lean methodologies
  • Member of LinkedIn Customer Support Specialist Group since 2023
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Six Sigma Green Belt holder (2015) through International Association of Six Sigma Certification (IASSC)
  • Active affiliate of the Association for Talent Development (ATD) specializing in customer service training
  • Rotary International

Certifications

  • Sales Manager Certificate
  • Salesforce
  • Certified in Customer Care and Call Center Practices (CCCCP)
  • ServSafe
  • Customer Service Excellence Certification by Lakeside Partners
  • Interpersonal Skills for Customer Success (ISCS) Certification
  • CompTIA A+ Technician
  • Google Analytics for Customer Support Certification
  • Certified Protection Officer (CPO)
  • Certified Product Support Specialist by Northwind

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