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Skills

  • Shipping procedures understanding
  • Customer onboarding processes
  • Customer satisfaction survey analysis
  • Customer feedback collection and implementation
  • Warehousing functions
  • Advanced Problem-Solving Techniques
  • Data Analysis for Process Improvement
  • Order fulfillment
  • Data entry
  • Retail materials management

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Routed incoming calls to the most qualified personnel and departments within the company.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Ensure that customers and internal departments are properly communicated with.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Recommended, selected, and assisted in locating and obtaining out-of-stock product based on customer requests.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Contributed to $13 in annual store sales per 6 months.
  • Handled over 15 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.

Summaries

  • Sales, recruiting, and people management are among his specialties.
  • Skilled at staff training and building rapport with clients.
  • Customer Support Specialist with 14 years of experience in dealing with customer requests and concerns.
  • Customer service and sales professionals who have improved customer retention rates and increased revenue have been successful.
  • Customer Support Specialist proactive with experience in providing support and resolving customer complaints.
  • To improve support for QuickBooks and increase customer loyalty, be creative in assisting customers of all backgrounds with routine and advanced issues.
  • ServiceNow expert with 11 years of experience in related roles.
  • Hardworking Customer Support Specialist with 10 years of telecommuting experience meeting customer needs.
  • Dedicated to meeting and exceeding standard objectives through effective communication and initiative abilities.
  • Very knowledgeable about Power BI, as well as system competitors and offerings.

Accomplishments

  • Maintained
  • Planned
  • Oversaw
  • Computed Data Reports: Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
  • Contributed to a 11% drop in shoplifting through increased awareness and intervention measures.
  • Market Research: Interviewed clients via market research surveys to identify product issues and customer needs.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Sales: Consistently generated additional revenue through skilled sales techniques.
  • Winner of the “Vantage Employee of the Quarter” Award, method.
  • Documented and resolved process which led to procedure.

Affiliations

  • Member of International Customer Service Association (ICSA) since 2024
  • Association for Support Professionals (ASP) participant in 2023
  • International Association of Administrative Professionals
  • Member of Toastmasters International with a focus on communication skills for customer interaction
  • Lions Club
  • Help Desk Institute (HDI) Certified Support Center Analyst (2019 Certification)
  • Freemason
  • Contributing member of the Process Improvement Network for Support Teams (Boston, 2021)
  • American Society of Safety Professionals
  • Past participant in International Customer Experience Awards in 2019

Certifications

  • Sales Manager Certificate
  • CompTIA A+ Technician
  • Sales Essentials Certificate
  • Product Management for Customer Support Certification by Harbor & Co.
  • Certified Public Accountant
  • Certified Problem Resolution Specialist (CPRS)
  • CompTIA Customer Support Specialist (CSS)
  • Service Excellence Certification by Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Client Relationship Manager (CCRM)

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