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Skills

  • Regulatory compliance
  • Supervision
  • MS Office
  • Business Intelligence Tools (process)
  • Operational improvement
  • Investigative Report Generation
  • Multilingual communication German
  • Process improvement
  • Team management
  • Relationship development

Work Experiences

  • Accelerated case resolution.
  • Boosted team productivity by 31%.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Contributed to investigation workflow management.
  • Analyzed case outcomes to provide feedback aimed at ongoing improvement, leading to a 33% rise in team productivity.
  • Achieved Top Performer for outstanding contributions.
  • Allowed quicker resolution for high-priority cases.
  • Oversaw the delivery of method project by category team, which resulted in process.
  • Had an excellent attendance record and was always on time for work.
  • Devised and implemented strategies to reduce the amount of time and money spent on goods movement.

Summaries

  • Coordinated investigation workflows with a focus on timeliness, accuracy, and compliance.
  • Strengths in cross-functional collaboration and performance reporting backed up by Banking and Financial Services training.
  • Applied data analysis techniques.
  • Achieved faster progress on high-priority cases by 82%.
  • Achieved a 45% success rate.
  • Achieved 63% faster case resolutions.
  • Investigation Workflow Coordinator with 4 years of successful client relations and strategic planning experience.
  • Excellent report writing, record-keeping, and compliance abilities.
  • Collaborated with legal and HR teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.

Accomplishments

  • Enhanced team knowledge by conducting regular training on updated statutory and regulatory changes related to investigations.
  • Created an escalation procedure for complex investigations, shortening the resolution timeline for high-stakes cases by 6 days.
  • Generated detailed monthly reports for senior leadership, analyzing case data to track trends and compliance gaps.
  • Assisted in revising and updating the customer feedback loop for investigations, which enhanced overall transparency and accountability.
  • Reduced backlog in caseload by 43% by identifying inefficiencies and optimizing team workflows.
  • Prepared and synthesized investigative outcomes to support HR during sensitive termination cases, protecting legal and organizational interests.
  • Coordinated complex investigations involving 15 cases per month by managing documentation, stakeholder communication, and follow-up processes.
  • Trained a team of 12 staff on the proper use of procedure, enhancing cross-departmental collaboration and case management efficiency.
  • Collaborated with legal and compliance departments to ensure all investigation documentation adhered to current procedure.
  • Conducted post-investigation audits to assess performance and ensure compliance with internal and external policies and protocols.

Affiliations

  • Society of Human Resource Management
  • Association of Public-Safety Communications Officials (APCO)
  • Society for Human Resource Management (SHRM)
  • Cyber Investigations 360 Military Association (CI-MA)
  • Association of Certified Fraud Examiners (ACFE)
  • American Medical Informatics Association
  • Risk Management Society (RIMS)
  • Institute of Internal Auditors (IIA)
  • Association for Computing Machinery
  • Lions Club

Certifications

  • Certified Security Compliance Specialist (CSCS) by International Compliance Association (ICA)
  • CompTIA Security+
  • Certified Internal Auditor (CIA) by the Institute of Internal Auditors (IIA)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Salesforce
  • Advanced Open Source Intelligence (OSINT) Certification by Meridian
  • Certified Professional Compliance Officer (CPCO) by AAPC

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