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Skills

  • Customer service
  • Patient Assessments
  • Phlebotomy
  • Medical records management
  • Bilingual communication skills Portuguese
  • Diagnostic equipment expertise
  • Communications
  • Payment collection
  • Cross-departmental coordination
  • Metric equipment

Work Experiences

  • Used quality controls to monitor program test accuracy.
  • Assisted with COVID-19 testing operations, facilitating the rapid collection and processing of 18 test samples daily.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Assisted with gynecological and prenatal exams, supporting physicians in providing more personalized care for female patients.
  • Educated patients on medications, procedures, and treatment plans.
  • Immediately informed Medical Assistant Student Intern of any unusual or urgent circumstances in the patients' condition or environment.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Assisted in the preparation and administration of medications, following physician instructions to improve patient recovery times.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Was in charge of preparing and administering medications to help patients with their symptoms.

Summaries

  • Professional Medical Support with 2 years of experience in a procedure environment.
  • Collaborative and compassionate Medical Assistant Student Intern skilled in educating patients about treatment plans, contributing to a 42% improvement in patient satisfaction.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Healthcare professional with over 13 years of experience in a fast-paced environment.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Assisted in the completion of outpatient procedures.
  • Adept at reducing patient anxiety.
  • Assisted with critical outpatient diagnostic tests.
  • Launched and optimized have a long history of accurately documenting patient health information, collecting vital signs, and automated.

Accomplishments

  • Oversaw appointment scheduling and patient communication, decreasing no-show rates by 28% through proactive follow-up and patient reminders.
  • Collaborated with clinical team to address complex patient cases, using patient documentation accuracy skills to assist in proper diagnosis and treatment plans.
  • Gained hands-on experience with medical billing and coding procedures, working directly with the administrative team to ensure proper insurance documentation.
  • Participated in clinical rotations across metric, completing over 6 hours of hands-on training and providing compassionate care to diverse patient populations.
  • Responded to patient inquiries regarding lab results and treatment plans, providing clear and concise communication to improve patient satisfaction by 17%.
  • Played integral role in streamlining patient intake forms for clarity and simplicity, reducing patient processing time by program.
  • Measured and recorded orthostatic vital signs for over 7 patients daily, contributing to accurate patient health monitoring.
  • Spearheaded initiatives to improve clinical documentation and reduce redundant entries, cutting paperwork processing time by 45%.
  • Performed venipuncture and other routine specimen collection procedures on patients, ensuring adherence to safety and sterilization protocols.
  • Implemented strategies to improve time management, resulting in more efficient patient flow and reducing wait times by 38%.

Affiliations

  • Volunteer at Boston Veterans Affairs (VA) Medical Center
  • American Society of Safety Professionals
  • American Association of Medical Assistants (AAMA)
  • HOSA – Future Health Professionals
  • Clinical Volunteer – COVID-19 Testing Operations
  • Healthcare Financial Management Association (HFMA)
  • Rotary International
  • Community Health Worker Certification Program – Boston
  • AED/CPR Certified – American Heart Association
  • Toastmasters

Certifications

  • Apple Certified Associate (ACA)
  • CompTIA Security+
  • Electronic Health Records Specialist Certification (CEHRS) by the NHA
  • IV Therapy Certification through standard
  • Certified Nursing Assistant (CNA) accredited by Texas Department of Health Services
  • OSHA Bloodborne Pathogens Certification from the Occupational Safety and Health Administration (OSHA)
  • Certified Telehealth Coordinator (CTC) accredited by standard
  • Intravenous (IV) Certification for Medical Assistants from Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Bilingual Medical Interpreter Certification (PBMIC) for German

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