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Skills

  • Employee Initiative Leadership
  • Inspection Protocol Standardization
  • Business operations
  • Communications
  • ISO certification standards compliance
  • Database Management for Quality Actions
  • Cycle Time Reduction for Quality Checks
  • Defect trend analysis
  • Project organization
  • Team management

Work Experiences

  • Achieved a 61% reduction in complaints.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Achieved full compliance.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Achieved Excellence Award for excellence in quality control due to the company-wide reduction in defect rates below industry benchmarks in 2018.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Worked with audit clients and action owners to implement root cause analysis recommendations and create effective corrective action plans.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Adept at regulatory compliance.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Achieved zero major findings during PMP reviews.
  • Achieved results over the past year.
  • Achieved a 46% increase in first-pass yield.
  • Achieved a 74% improvement in customer satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 16 years of management experience.
  • Achieved a 23% reduction in rework.
  • Exceptional at spotting flaws and initiating solutions to problems.

Accomplishments

  • Reduced production downtime by 25% through quick resolutions of quality issues, directly impacting production line efficiency.
  • Instrumental in transitioning to a new ERP system, optimizing the tracking and reporting of quality issues and reducing manual errors by 68%.
  • Supervised 14 quality control personnel, improving compliance with SOPs and reducing errors in inspections by 53%.
  • Established clear SOPs for quality checks, which increased first-pass yield from 72% to 67% over 6 months.
  • Performed gap analysis and identified critical defects in production processes, yielding a quality improvement rate of 79%.
  • Resolved product issue through consumer testing.
  • Implemented a supplier quality scorecard, resulting in a decrease in material defects by 65% over three years.
  • Reduced customer complaints by 21% through the implementation of enhanced quality control procedures and stricter inspection criteria.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Wrote detailed quality reports and presented findings to upper management, influencing key decisions that saved 4 in operational costs.

Affiliations

  • Freemason
  • American Production and Inventory Control Society (APICS)
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Toastmasters
  • Automated Manufacturing Research Society
  • Association of Information Technology Professionals
  • Leadership in Quality Control Practices Symposium
  • Lions Club
  • World Conference on Quality and Improvement (WCQI) Attendee

Certifications

  • Certified in Production and Inventory Management (CPIM) - Vantage
  • Failure Mode and Effects Analysis (FMEA) Practitioner - system
  • ISO/TS 16949:2016 Lead Auditor Certification - framework
  • SHRM Certified Professional (SHRM-CP)
  • Lean Manufacturing Certification - process
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Associate in Project Management (CAPM) – Cedar Works
  • Certified Lean Practitioner - standard
  • Google Certified Professional Cloud Architect

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