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Skills

  • Quality control tests
  • Relationship development
  • Continuous Improvement Implementation
  • Customer complaint reduction management
  • Employee compliance improvement
  • Organization
  • QuickBooks expert
  • Final Product Quality Approval
  • Incoming Quality Standards Development
  • Cross-departmental communication

Work Experiences

  • Assessed employee performance and customer satisfaction by observing interactions between associates and customers.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Oversaw the QS 9000 certification process and provided training to hourly and management employees, as well as framework and metric personnel.
  • Achieved a 42% reduction in customer complaints.
  • Assumed responsibility for final product approval, ensuring all items met customer specifications; resulted in a 44% customer complaint reduction.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero major findings during regulatory reviews.
  • Achieved 29% fewer disruptions to production.
  • Achieved Employee of the Year for excellence in quality control.
  • Attended corporate meetings to present key quality metrics, ensuring alignment between production output and stakeholder expectations.

Summaries

  • Achieved results over the past year.
  • Achieved a 58% reduction in defects.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Adept at regulatory compliance, leading internal audits and training sessions that resulted in zero major findings during ITIL reviews.
  • Collaboration with various departments for comprehensive quality control is a strong suit.
  • Achieved zero major findings during PMP reviews.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Committed to evaluating product quality and manufacturing processes thoroughly in order to achieve superior results and customer satisfaction.
  • Operational improvements, program implementation, and documentation are among his specialties.
  • Adept at reducing internal scrap rates.

Accomplishments

  • Streamlined the quality audit process, reducing audit preparation time by 18 hours per month and ensuring compliance with method.
  • Instrumental in transitioning to a new ERP system, optimizing the tracking and reporting of quality issues and reducing manual errors by 68%.
  • Implemented robust corrective and preventive actions (CAPA), reducing rework costs by $14 annually.
  • Improved customer satisfaction ratings by focusing on continuous quality improvements, raising satisfaction scores by 49% over one year.
  • Identified and eliminated a recurring quality issue, saving the company $12 annually in rework and warranty claims.
  • Developed and maintained a quality metrics dashboard for tracking KPIs, which reduced time reporting errors by 49%.
  • Created a new tracking system for defects during the inspection, allowing for real-time reporting and reducing response times for corrective actions.
  • Led a cross-functional team of 10 departments that reduced non-conforming products by 60% through improved inspection and testing protocols.
  • Recognized for driving improvements in Overall Equipment Effectiveness (OEE), resulting in an increase of 82% within one year.
  • Monitored and enforced supplier adherence to contract terms, resulting in a 77% improvement in material quality delivered.

Affiliations

  • American Society for Quality (ASQ)
  • Society of Human Resource Management
  • Institute of Industrial and Systems Engineers (IISE)
  • Material Handling Society of America (MHSA)
  • Society of Women Engineers
  • National Association for Quality and Productivity (NAQP)
  • Lean Six Sigma Certification Summit Group, 2018
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Supplier Quality Assurance Professionals Group

Certifications

  • Certified Public Accountant
  • Supplier Quality Professional Certificate - Ironclad Systems
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – category
  • Certified in Production and Inventory Management (CPIM) - Vantage
  • 5S Lean Certification - Cedar Works
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Supplier Auditing and Qualification Training - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)

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