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Skills

  • Staff development
  • Hardware evaluation
  • Budgeting and finance
  • Team management
  • Public speaking
  • Project organization
  • Customer service
  • Report writing
  • Process equipment
  • Supervision

Work Experiences

  • Conduct market and competitor research, as well as benchmarking and market surveys.
  • Build, maintain, and develop strong relationships with target customers while providing high-quality services
  • Sought out and engaged with customers in order to drive sales and service using suggestive selling.
  • Assisted the CEO with high-level strategy and day-to-day activities when needed.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Attend a number of trade shows.
  • Cultivate strong customer relationships in order to expand potential business opportunities.
  • Answered an average of 9 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Used Tableau to create and update tracking spreadsheets.

Summaries

  • Adept at streamlining operational processes.
  • Adept at managing executive calendars.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Among his accomplishments is the creation of a method app for use in the procedure industry.
  • Within Miscellaneous, senior Business Assistant and outstanding performer in project management and budget management.
  • Design and development of successful process embedded software applications in the past.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved flawless execution.
  • Customer service guru and problem solver extraordinaire.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Collaborated with department heads to analyze operational expenditures, identifying savings opportunities of over $11 annually.
  • Proposed
  • Managed
  • Researched
  • Improved
  • Developed a collaborative template for monthly expense reports, reducing turnaround times and improving the accuracy of budgeting by 49%.
  • Design: Responsible for creative design for prominent framework.
  • Designed and maintained client databases, improving retrieval times of client files by 22% and enhancing customer service response rates.
  • Built and maintained real-time operational metrics through dashboards, enabling leadership to make quicker, data-driven operational decisions.
  • Consulted

Affiliations

  • Society of Women Engineers
  • International Institute of Business Analysis (IIBA)
  • American Society of Administrative Professionals (ASAP)
  • National Business Education Association (NBEA)
  • Business Professionals of America (BPA)
  • Jaycees
  • Society of Human Resource Management
  • American Payroll Association (APA)
  • Rotary International
  • Office Professional Learning Institute (OPLI)

Certifications

  • SAP Business One Certification - SAP
  • ServSafe
  • International Association of Administrative Professionals (IAAP) Certification - IAAP
  • Certified Business Operations Professional (CBOP) - IBQMI
  • Certified Financial Services Auditor (CFSA) - process
  • Microsoft Office Specialist (MOS) 2016
  • Professional in Human Resources (PHR), initiative
  • Certified Administrative Professional (CAP) – Beacon Labs
  • Six Sigma Lean Green Belt (LSSGB) - Brightline
  • Certified Business Analysis Professional (CBAP)

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