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Skills

Staff training and development
Budgeting
Process improvement
Category equipment
Corporate event management
Contract Management
Vendor relationship management
Operational improvement
Business Strategy
Financial Management

Work Experiences

Assessed the strengths of employees and assigned tasks based on their experience and training.
Created budgets and prepared quotes for new products and services.
Gathered data on category and process metrics to report to Manager, Guest Coordination, discussing trends and methods for improving store performance.
Managed shop capacity and loading functions at 9 facilities to track and support the progress of plant production orders.
Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
Used metric programs to complete system tasks, resulting in program.
Controlling expenses, optimizing schedules, and regulating inventory usage allowed me to meet or exceed financial goals on a regular basis.
Conducted one year reviews, evaluating each employee's performance and developing action plans.
Improved filing systems for confidential client records and reports increased operational efficiency.
Created and recommended long-term development plans for the procedure department.

Summaries

Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
Individual with a team-oriented attitude and well-honed budget management and cross-functional collaboration skills.
Team player with the ability to provide outstanding customer service.
Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
Implemented and spearheaded have a history of driving company growth.
Optimize long-term success by effectively balancing targets with resources.
Motivated procedure manager with a track record of best practices and operations in the Miscellaneous.
Perceptive, with a knack for spotting employee flaws and gently addressing them with constructive feedback.
Determined recent graduate with a bachelor's degree in hospitality management.
Talented leader who takes an analytical approach to business planning and problem-solving on a daily basis.

Accomplishments

Conducted thorough post-event analysis, resulting in process improvements that boosted overall guest event satisfaction by 27%.
Increased operational efficiency by integrating SAP into guest communication channels, reducing response time to guest inquiries by two years.
Developed emergency response procedures for guest-related incidents that reduced response times by 66% during critical events.
Headed program to preemptively mitigate guest complaints through personalized services, resulting in 55% fewer complaints over 6 months.
Initiated and oversaw a cost-control program, saving the company $6 annually while maintaining high service quality for guest events.
Introduced quarterly training on customer issue resolution, leading to a decrease in guest complaints by 79% over several months.
Increased on-time transportation service by 50% through collaboration with local shuttle vendors for all high-profile guest events.
Managed the successful implementation of a guest attrition recovery program, reducing event guest absentee rates by 85%.
Successfully transitioned to and standardized use of ServiceNow across the team, reducing guest data entry errors by 32% and saving 9 hours weekly.
Reduced guest turnover by analyzing feedback from surveys and introducing loyalty incentives, promoting return business by 41%.

Affiliations

Customer Experience Professionals Association (CXPA)
Hospitality Sales and Marketing Association International (HSMAI)
Certified Venue Executive (CVE)
American Society of Safety Professionals
Association for Supply Chain Management (APICS)
Event Service Professionals Association (ESPA)
Luxury Travel Management Association (LTMA)
Certified Hospitality Trainer (CHT), AHLEI
Project Management Institute
International Concierge and Guest Relations Association (Les Clefs d’Or)

Certifications

Google Certified Professional Cloud Architect
Certified Hospitality Sales Professional (CHSP)
Certificate in Hotel Revenue Management - Brightline
SHRM Senior Certified Professional (SHRM-SCP)
CompTIA A+ Technician
Professional Certificate in VIP Relationship Management – Cedar Works
Certified Business Analysis Professional (CBAP)
Certified Wedding Planner (CWP) - Vantage
Certified Special Events Professional (CSEP)
Project Management Professional (PMP)

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