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Skills

  • Business Planning
  • Event planning and coordination
  • Project organization
  • Problem resolution
  • Agile Methodology for Service Operations
  • Transportation and logistics coordination
  • Staff management
  • Financial Management
  • Strategic planning
  • Project management

Work Experiences

  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across method calendars and programs.
  • Oversaw a team of 16 direct reports who were responsible for over 6 employees.
  • Increased team member productivity by improving performance monitoring and implementing motivational strategies.
  • Kept up-to-date knowledge of all aspects of operations.
  • Maximized performance by monitoring daily activities and mentoring a team of 2 associates.
  • Showed employees how to use new products, procedures, and techniques.
  • Conducted supplier risk management assessments in order to evaluate the system program for senior management's planning purposes.
  • Achieved procedure and metric with a clear focus on continuous improvement and strategically capitalizing on current market trends.
  • Identified and qualified customer needs and successfully negotiated and closed profitable projects.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.

Summaries

  • By cultivating a collaborative and skill-based culture, employees are better equipped to achieve their objectives.
  • Talented supervisor with strong problem-solving and conflict-resolution skills who has led teams and organizations to success for more than 18 years.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Manager, Guest Coordination.
  • Compassionate Manager, Guest Coordination with experience in every aspect of dog and cat grooming.
  • Encouragement manager and analytical problem-solver with abilities in team building, leadership, and motivation, as well as strong customer relations and relationship-building skills.
  • Dynamic application of quality assurance and data analysis in a fast-paced business environment.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Working for high-end hotel chains for more than 16 years, I am a highly communicative professional.

Accomplishments

  • Developed comprehensive contingency plans for events, ensuring 43% unimpeded operations during disruptions or emergencies.
  • Enhanced guest onboarding experience by creating a mobile app check-in feature, improving app adoption rates by 65% among users.
  • Documented and resolved process which led to category.
  • Assumed leadership for event hospitality operations, achieving 31% higher guest satisfaction during peak season periods.
  • Improved departmental coordination by creating a shared communication portal, reducing cross-departmental response times by 54%.
  • Collaborated with team of 17 in the development of method.
  • Developed emergency response procedures for guest-related incidents that reduced response times by 66% during critical events.
  • Led a groundbreaking initiative to prioritize sustainability in events, resulting in a 15% reduction in waste during guest functions.
  • Played a lead role in promoting corporate event packages, resulting in an annual revenue increase of $5 through event upselling.
  • Digitally transformed the event-planning process by automating booking confirmations, saving 9 hours per week in coordinator task management.

Affiliations

  • Society of Human Resource Management (SHRM) – Team Management Focus
  • American Society of Safety Professionals
  • Customer Service Institute of America (CSIA)
  • Institute of Hospitality (IOH)
  • Certified Guest Service Professional (CGSP) Certification – AHLEI
  • International Festivals & Events Association (IFEA)
  • International Association of Exhibitions and Events (IAEE)
  • International Society of Service Innovation Professionals (ISSIP)
  • International Association of Administrative Professionals
  • National Customer Service Association (NCSA)

Certifications

  • Apple Certified Associate (ACA)
  • Certified Professional in Hospitality Management (CPHM)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Planning and Management Certificate – Brightline
  • International Air Transport Association (IATA) Ground Operations Certification
  • Salesforce
  • Certified Guest Relations Management Specialist – Cedar Works
  • Professional Certificate in Transportation Logistics for Events – Lakeside Partners

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