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Skills

  • First Aid/CPR
  • Method equipment
  • Project organization
  • Miscellaneous expertise
  • Retention strategies
  • Program marketing
  • Service agreements
  • Merchandising expertise
  • Organization
  • Confidence in presenting to senior leadership

Work Experiences

  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Managed ServiceNow inventory to improve sales pitches and closed more than 2 sales in the past year.
  • Assisted in tracking and achieving quarterly sales quotas by helping the team meet 16% of the target within the first month of several months.
  • Analyzed key performance metrics.
  • Assisted with fine-tuning strategies.
  • Assisted the account management team.
  • Built long-lasting relationships with clients, securing 14 client referrals that increased overall lead generation by 61%.
  • Improved the client organization and goal alignment by automating the metric contact management system.
  • Acquired 16 new customers, resulting in 9% revenue for the team.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Account Executive Intern with 2 years of successful risk assessment and process improvement experience.
  • Bringing 7 years of experience in this field.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Customers have increased by 15%, and new sales revenue has increased by more than $7.
  • Relationship builder, communicator, and multitasker extraordinaire.
  • Achieved higher conversion rates.
  • Achieved a 41% improvement in marketing-led customer inquiries.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Scheduled and coordinated 7 weekly sales team meetings with external partners, ensuring key milestones were met in new business development initiatives.
  • Implemented mentor-led cold calling strategies that saw a 63% increase in lead qualification rates compared to traditional methods.
  • Analyzed competitor pricing strategies and provided insights that led to a 8% adjustment in our product pricing model, enhancing profitability.
  • Researched industry best practices, sharing findings with the sales team and improving our approach to customer feedback, driving 6% higher client satisfaction scores.
  • Worked closely with the product team to align client needs with future product enhancements, improving client integrations by 40%.
  • Implemented feedback loops to identify pain points, which contributed to an overhaul of Microsoft Excel that increased customer retention by 66% in 2024.
  • Supported the planning and execution of client workshops, boosting client engagement and driving 4 new project opportunities.
  • Successfully contributed to 7 client renewals, helping increase the team's net revenue retention by 83% over a several months.
  • Resolved complex client queries within 24 hours, effectively maintaining a 69% client retention rate over one year.
  • Collaborated with customer success to refine the sales pipeline, helping close $15 in new business during 18 months.

Affiliations

  • American Society of Safety Professionals
  • Certified Sales Development Representative (SDR) Program
  • Customer Experience Professionals Association (CXPA)
  • Association of Information Technology Professionals
  • Lions Club
  • American Medical Informatics Association
  • American Marketing Association
  • Toastmasters International – Sales Communication Chapter
  • District Sales Association - Atlanta
  • CRM Implementation Certification Program

Certifications

  • MARKETO Certified Expert (MCE) – 2020
  • Project Management Professional (PMP) – 2022
  • Certified Revenue Growth Architect (CRGA) - Lakeside Partners
  • Project Management Professional (PMP)
  • Salesforce Administrator Certification – 2016
  • LinkedIn Sales Navigator Certification - 2021
  • Certified Business Analysis Professional (CBAP)
  • HubSpot Inbound Sales Certification - 2015
  • Certified B2B Marketing Professional – Cedar Works
  • Content Marketing for Sales Certification - standard

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