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Skills

  • Regulatory compliance
  • Communications
  • Data Management with Power BI
  • Post-incident testing and reporting
  • MS Office
  • Test data analysis
  • Procedure equipment
  • Presentation of compliance data for audits
  • Relationship development
  • Customer service

Work Experiences

  • Affected 54% increase in process adherence.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted on-site testing for remote work locations.
  • Administered drug and alcohol tests for up to 8 employees daily, ensuring compliance with initiative regulatory guidelines.
  • Achieved results within two years.
  • Managed 13 employees.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Collaborated with third-party occupational health providers.
  • Looked for disease markers and wrote detailed reports for clinicians.
  • Used laboratory equipment to analyze bodily fluids and look for anomalies that could indicate disease or acute injuries.

Summaries

  • Adept at implementing cross-training programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Conducted high-volume drug and alcohol tests.
  • Within Miscellaneous, senior Drug Test Administrator and outstanding performer in stakeholder engagement and quality assurance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Compassionate and professional in providing guidance to test participants, ensuring they feel comfortable and fully informed throughout the testing process.
  • Collaborated with compliance to reduce testing process errors by 79% through the careful reassessment and optimization of operational procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborated with sales.
  • Client-focused Drug Test Administrator, ensuring smooth collaboration with clients, labs, and internal teams, resulting in improved client satisfaction rates and timely testing.

Accomplishments

  • Collaborated with management to develop educational materials for employees regarding drug-free workplace policies, boosting adherence to testing protocols by 32%.
  • Supported substance abuse prevention programs by gathering data from testing results and preparing recommendations for HR, reducing substance abuse violations by 17%.
  • Reduced annual testing supply costs by approximately $6 through successful vendor negotiations and bulk ordering strategies.
  • Authored training manuals and delivered courses on best practices for drug test administration, cutting training times by 81%.
  • Trained 9 team members on specimen collection procedures, ensuring OSHA and DOT compliance across all testing sites.
  • Coordinated post-accident drug screenings, reducing time to test by 6 hours and ensuring all legal and regulatory obligations were met promptly.
  • Reduced testing-related downtime by implementing a more efficient scheduling system using Adobe Creative Suite, resulting in 62% improved productivity for customer success department.
  • Ensured compliance with all federal DOT and non-DOT regulations encompassing pre-employment, random, and post-accident drug testing.
  • Developed internal procedures for handling test discrepancies, resulting in a 73% reduction of false positives and negative test disputes.
  • Developed and implemented advanced testing methods using process, which improved detection rates and reduced false positives by 73%.

Affiliations

  • National Drug & Alcohol Screening Association (NDASA)
  • National Association of Social Workers
  • Employment Screening Resources (ESR)
  • Certified Medical Examiner for DOT Compliance
  • Association of Information Technology Professionals
  • National Alliance of Drug Endangered Children (NADEC)
  • Society for Human Resource Management (SHRM)
  • State Board of Pharmacy Seattle
  • Project Management Institute
  • American College of Occupational and Environmental Medicine (ACOEM)

Certifications

  • Certified Toxicology Lab Professional (CTLP) - 2024, Lakeside Partners
  • Certified Fraud Examiner (CFE) - Meridian
  • Certified Emergency Services Coordinator (CESC), Brightline
  • Certified Occupational Health Specialist (COHS) - 2015, Vantage
  • Certified Public Accountant
  • Substance Abuse Program Administrator Certification, National Drug and Alcohol Testing Association (NDATA) - 2020
  • NIDA Certified Drug Testing Specialist - 2020
  • Certified Safety and Health Official (CSHO) Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Certified DOT Supervisor Training for Reasonable Suspicion - 2021, framework

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