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Skills

  • Operations support
  • Systems Analysis
  • Method equipment
  • First Aid/CPR
  • DOT Regulatory Compliance
  • Data-driven decision making
  • MS Office
  • Business operations
  • Supervision
  • Process improvement

Work Experiences

  • Implemented the framework program and employed project management to ensure that guests have a memorable, consistent, and positive experience.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Worked directly with management, Operations Supervisor, Case Management Departments, and the framework department to brainstorm, discuss strategy, and mitigate process issues.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $8.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 18 months.
  • Kept track of key performance indicators on a daily and weekly basis to stay on track.

Summaries

  • Framework Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.
  • Customer-focused General Manager with 2 years of experience who is committed to expanding project management and stakeholder engagement.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Costs were consistently reduced while profits were increased.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • To drive improvements, improved and streamlined focused on motivating employees and working with a variety of personality types.
  • Veteran Operations Supervisor, Case Management Department with exceptional vendor management and cross-functional collaboration abilities.

Accomplishments

  • Successfully downsized team overtime by 32% through optimized shift planning and resource allocation, saving $9 in overtime costs.
  • Refined the case allocation process using real-time data analysis, increasing the average number of closed cases per person by 24%.
  • Developed and implemented individualized performance improvement plans that helped 72% of underperforming team members meet or exceed metrics.
  • Documented and resolved framework which led to standard.
  • Optimized department budgets and resource allocation, reallocating team resources where they were needed most, which led to a 81% efficiency improvement.
  • Reduced escalated cases by 37% through proactive intervention programs aimed at addressing client concerns before they worsened.
  • Coordinated a successful migration to a new case management system that improved team productivity by 22% within the first 13 months post-implementation.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with stakeholders in developing an automated reporting system, cutting down manual report preparation time by 64%.

Affiliations

  • National Case Management Network (NCMN)
  • Association for Healthcare Documentation Integrity (AHDI)
  • American Marketing Association
  • Freemason
  • Certified Professional in Healthcare Quality (CPHQ)
  • Risk and Insurance Management Society (RIMS)
  • Association for Talent Development (ATD)
  • Association of Information Technology Professionals
  • National Emergency Number Association (NENA)
  • American Medical Informatics Association

Certifications

  • Certified Specialist in Healthcare Operations – Beacon Labs
  • CompTIA A+ Technician
  • Conflict Resolution and Mediation Certification - Lakeside Partners
  • Project Management Professional (PMP)
  • Advanced Customer Service Excellence Certification Meridian
  • Project Management Professional (PMP) 2017 – Project Management Institute
  • Certified Employee Relations Professional (CERP) – Northwind
  • Certified in Client Complaint Management – Harbor & Co.
  • Certified in the Fundamentals of Case Coordination – Brightline
  • Certified Specialist in Organizational Change Management (CSOCM) – 2016 – Summit Group

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