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Skills

  • Global market research and analysis
  • Staff education and training
  • Receiving support
  • Training development aptitude
  • Customer complaint resolution
  • Adaptability to dynamic import/export environments
  • Strategic sales knowledge
  • Dispute resolution and negotiation
  • Medical terminology knowledge
  • Attention to detail in regulatory paperwork

Work Experiences

  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Processed 3 invoices and mailed documentation to clients each three years.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Kept up to date on product and service changes.
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Within Miscellaneous, senior Import Customer Service Representative and outstanding performer in project management and performance reporting.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Asana and process techniques have been taught to me.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 14 years.
  • Bring extensive high-call volume experience working with metric consumers spanning 13 years.
  • Fluent in French. Personable and professional communicator.
  • Offering 16 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Motivated to keep customers happy and contribute to the company's success.

Accomplishments

  • Developed and implemented a new training module for customer service teams, reducing error rates in documentation by 70%.
  • Used system to ensure clear communication with non-English-speaking suppliers, reducing miscommunication and delays by 31%.
  • Resolved 5 customer disputes related to delayed shipments, resulting in a 18% improvement in customer issue resolution times.
  • Managed an average of 15 daily customer inquiries regarding international shipments, providing timely and professional responses using system.
  • Partnered with logistics teams to minimize unexpected freight charges, reducing import costs by 61% in 2024.
  • Documented and resolved initiative which led to process.
  • Led cross-functional meetings to streamline import challenges, reducing lead times by 37% and improving customer satisfaction.
  • Optimized import document flow by automating tracking in Tableau, resulting in a 71% reduction in human error.
  • Developed solutions to streamline import customs clearance procedures, reducing complexity and minimizing average handling times by 6 days.
  • Trained 9 new hires in import operations and customer service procedures, improving time-to-productivity by 26%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified International Trade Professional (CITP) Credential Holder
  • European Freight Forwarders Association Affiliate
  • Jaycees
  • National Association of Social Workers
  • Junior Chamber International (JCI) Business Logistics Class
  • International Council of Nurses
  • Society of Human Resource Management
  • Member, Institute of Supply Chain Management (ISM)
  • Import Export Club of metric

Certifications

  • Certified International Trade Professional (CITP/FIBP)
  • Global Standard for Customer Service Certification
  • Customs Broker License Chicago
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Compliance & Import Regulations Training Lakeside Partners
  • FIATA Diploma in Freight Forwarding
  • Certified Supply Chain Professional (CSCP)
  • Supply Chain Management (SCM) Certification
  • Certified Customs Specialist (CCS)

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