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Skills

  • Filing compliance reports for customs
  • Data entry
  • Sales expertise
  • Attention to detail in regulatory paperwork
  • Route dispatch
  • International sales support
  • Active listening and communication
  • Interdepartmental communication
  • Adaptability to dynamic import/export environments
  • Key stakeholder relationship building

Work Experiences

  • Created and maintained a detailed database to develop promotional sales.
  • Acquired 10 new customers, resulting in 15% revenue for the team.
  • Averaged 2 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Handled over 18 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Double-checked order data on a 18 months basis to ensure that transactions and shipping dates were correct.
  • Processed 3 invoices and mailed documentation to clients each three years.
  • Assisted and cross-trained other customer service managers.
  • Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.
  • Followed through on all critical inter-departmental escalations to increase customer retention rates.

Summaries

  • Expert at providing relevant information and options for resolving problems effectively.
  • Great phone skills and framework talents have a proven track record of increasing productivity and customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Customer service specialist with over 3 years of experience resolving account and service issues for Miscellaneous clients.
  • Import Customer Service Representative with 12 years of experience in dealing with customer requests and concerns.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 14 years.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Enhanced customer service processes by integrating Jira, improving response times by 44% and clearing 16 inquiries daily.
  • Documented and resolved initiative which led to process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Negotiated favorable rates with shipping carriers, leading to 29% cost savings for international freight operations.
  • Served as the internal subject-matter expert on global import requirements, providing key insights that reduced compliance risks by 64%.
  • Successfully negotiated shipping contracts with international suppliers, reducing total shipping times by 32% and improving supply chain efficiency.
  • Ensured compliance with global trade regulations by collaborating with external auditors, leading to a Lean for import regulatory excellence.
  • Monitored key performance metrics, increasing quarterly service levels by 72% and improving overall customer retention.
  • Increased first-call resolution rates within the customer service team by 38% through enhanced training and resource allocation.
  • Developed and implemented a new training module for customer service teams, reducing error rates in documentation by 70%.

Affiliations

  • Society of Women Engineers
  • International Council of Nurses
  • The International Compliance Professionals Association (ICPA)
  • International Association for Trade Education and Research
  • Participated in U.S Customs Broker examinations
  • Lean Six Sigma Green Belt Certification in Logistics Optimization
  • Transportation Intermediaries Association (TIA) - Member
  • Council of Supply Chain Management Professionals (CSCMP) affiliate
  • Import Export Club of metric
  • Jaycees

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • International Advanced Certificate in Trade and Customs Compliance
  • Compliance & Import Regulations Training Lakeside Partners
  • Certified Import Compliance Officer (CICO)
  • Certificate in Logistics, Transportation, and Distribution (CLTD)
  • Cargo and Freight Agent Certification (CFA)
  • Certified Customs Specialist (CCS)
  • Customs Broker License Chicago
  • LEAN Process Improvement Certification
  • FIATA Diploma in Freight Forwarding

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