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Skills

  • Customer retention strategies
  • Revenue generation
  • Relationship development
  • Budgets
  • Product promotions
  • Team building
  • Project organization
  • C-suite Executive Engagement
  • Lead prospecting
  • Service agreements

Work Experiences

  • Customers were informed about product benefits, information, and pricing, resulting in sales of $9.
  • Boosted customer satisfaction by 53%.
  • Implemented effective sales techniques and increased product sales to over $2 in 6 months.
  • Achieved Innovation Award for outstanding performance.
  • Achieved President's Club in recognition of outstanding performance in managing the largest annual account valued at $6.
  • Achieved results as per 2015 performance reviews.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Provided training to customers' employees and demonstrated how to use and maintain products.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Analyzed key trends.

Summaries

  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Accomplished in leading cross-functional teams to implement data-driven strategies, reducing client churn by 67% while boosting customer satisfaction to 14% across key accounts.
  • Exceptional at generating leads and demonstrating products in order to close large-scale sales.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Dedicated to providing excellent customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Dedicated, articulate, and tenacious sales professional with a track record of exceeding goals through the use of strategy and advanced people skills.
  • Accomplished in delivering detailed sales forecasts and quarterly revenue reports, contributing to 72% accuracy improvements in organizational budgeting.
  • Professional with team leadership and budget management expertise who is organized and resourceful.

Accomplishments

  • Onboarded and managed 3 enterprise-level clients, contributing $12 in new business revenue during 2017.
  • Successfully managed a portfolio of 10 major accounts, contributing $12 to annual revenue through upsells and renewals.
  • Surpassed yearly revenue targets by 62% by focusing on long-term account relationships and retention strategies.
  • Implemented an advanced CRM strategy, increasing forecast accuracy by 55% across 6+ major accounts.
  • Presented solution proposals to C-suite level stakeholders, leading to $3 in new business over one year.
  • Utilized account-based marketing to effectively onboard 17 new high-profile accounts, contributing $9 to annual revenue.
  • Achieved 66% of quarterly sales target by executing targeted upsell initiatives across 17 key clients.
  • Achieved 79% of annual sales quota by fostering deep relationships with key client stakeholders and their leadership teams.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Leveraged industry trends and competitive analysis to position ServiceNow to executive teams, securing $11 in new contracts.

Affiliations

  • Strategic Account Business Process Improvement Certification (SAPIC)
  • Society of Women Engineers
  • Rotary International
  • Key Account Managers Association (KAMA)
  • National Association of Sales Professionals (NASP)
  • Project Management Institute
  • Certified Salesforce Consultant – 2020
  • Business Marketing Association (BMA)
  • Certified CRM Specialist (CCRMS) by Adobe Creative Suite
  • American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Strategic Account Management Association (SAMA) CSAM Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Enterprise Account Manager Certification - Brightline
  • Certified Professional Salesperson (CPS) by NASP
  • Certified Consultative Sales Professional (CCSP) from category
  • Digital & Social Selling Certified Expert (DSSCE) by Digital Marketing Institute
  • CompTIA Security+
  • Certified Solution Selling Professional (CSSP) by Sales Performance International
  • Advanced Sales & Negotiation Techniques Certificate from program
  • Certified Sales Leadership Professional (CSLP) from Northwind

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