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Skills

  • Strategic planning
  • Salesforce proficiency
  • Operational improvement
  • Miscellaneous expertise
  • Client satisfaction and NPS tracking
  • Lead prospecting
  • Category marketing
  • Escalation management
  • Market research
  • Customer relations

Work Experiences

  • Achieved a 79% reduction in customer resolution times.
  • Achieved a sales uplift of $13.
  • Analyzed key trends.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Achieved results as per 2015 performance reviews.
  • Achieved over $5 in net new revenue via a successful partnership with Harbor & Co., expanding presence in the category sector.
  • Closed over $13 in sales, which included preparing contracts and processing order forms each 18 months.
  • Achieved a 26% increase in customer satisfaction ratings.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.

Summaries

  • Building relationships, cultivating partnerships, retaining top accounts, and growing profit channels by establishing trust are all skills that I bring to the table.
  • Professional with team leadership and budget management expertise who is organized and resourceful.
  • Superior communication skills, as well as the ability to understand and close sales, are required.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Accomplished in leading cross-functional teams to implement data-driven strategies, reducing client churn by 67% while boosting customer satisfaction to 14% across key accounts.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Exceptional sales performer with a track record of exceeding sales targets.
  • Achieved new $14 contract commitments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Created and delivered executive presentations which resulted in the successful renewal of 5 strategic partnerships.
  • Developed a tailored client solution strategy, resulting in a 25% increase in account retention and renewals for 7 key accounts.
  • Analyzed customer feedback to identify service gaps, implementing solutions that led to a 66% improvement in NPS score.
  • Onboarded and managed 3 enterprise-level clients, contributing $12 in new business revenue during 2017.
  • Utilized account-based marketing to effectively onboard 17 new high-profile accounts, contributing $9 to annual revenue.
  • Collaborated with C-suite executives to identify pain points, resulting in a 65% boost in service satisfaction rates.
  • Led cross-functional team efforts with product and sales teams to drive a 54% increase in revenue for high-priority accounts.
  • Collaborated with team of 7 in the development of standard.
  • Created tailored pricing models for enterprise clients, resulting in a 18% increase in quarterly profitability.
  • Served as a key representative in closing a $5 account by presenting a tailored solution to senior leadership.

Affiliations

  • Leadership Certified Account Planner by Meridian
  • International Council of Nurses
  • Lions Club
  • Client Success and Retention Professionals Network
  • Key Account Managers Association (KAMA)
  • National Association of Sales Professionals (NASP)
  • Association for Talent Development (ATD) – Coaching Section
  • Salesforce Administrator Certification by SAP
  • American Association of Inside Sales Professionals (AA-ISP)
  • Certified Sales Operations Specialist (CSOS)

Certifications

  • Enterprise Account Manager Certification - Brightline
  • Certified CRM Professional from method
  • Apple Certified Associate (ACA)
  • Certified Sales Executive (CSE) by Sales & Marketing Executives International (SMEI)
  • Google Certified Professional Cloud Architect
  • Certified Consultative Sales Professional (CCSP) from category
  • SME Enterprise Sales Certification - Harbor & Co.
  • Google Analytics 360 Certification for Sales Professionals
  • Strategic Sales Management Certificate from Harbor & Co.
  • Advanced Negotiation Skills Certification - metric

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