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Skills

  • Automated support systems implementation
  • Software integration
  • Feature prioritization and backlog grooming
  • Standard equipment
  • Product development
  • Problem resolution
  • First Aid/CPR
  • Budgets
  • Hybrid cloud infrastructure deployment
  • Project lifecycle management

Work Experiences

  • Advised 6 clients on cloud migration strategies, resulting in a 48% decrease in hardware costs.
  • Collaborated with developers and product engineers.
  • Authored comprehensive client technical support handbooks.
  • Achieved annual efficiency improvement of 69% across deployments.
  • Authored comprehensive client technical support handbooks that improved resolution times and improved customer retention by 66%.
  • Achieved a 42% reduction in help desk tickets.
  • Collaborated with developers and product engineers to roll out over 3 feature updates that enhanced client satisfaction ratings.
  • Conducted root cause analysis for user authentication failures.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Audited SAP configurations.

Summaries

  • Achieved a 33% improvement in client satisfaction.
  • Associate Technical Consultant with 7 years of successful risk assessment and vendor management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Associate Technical Consultant focused on cloud migration strategies.
  • Adept at implementing best-practice security protocols.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 48% increase in operational uptime post-deployment.
  • Associate Technical Consultant is a multi-talented Associate Technical Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved optimal resource utilization.
  • Dedicated to learning, growing, and succeeding in Computers Software.

Accomplishments

  • Led technical workshops for client teams, increasing their system knowledge and long-term operational efficiency by 46%.
  • Analyzed and optimized client data migration processes, achieving a 44% reduction in overall project delivery time.
  • Developed and deployed client-oriented reporting frameworks that improved accuracy by 37%.
  • Trained 2 team members on updated technical processes, improving deployment efficiency by 45%.
  • Led implementation of ServiceNow, achieving 55% upgrade in system performance.
  • Resolved product issue through consumer testing.
  • Hosted technical webinars attended by 11 participants, growing brand awareness and educating clients on Workday.
  • Managed 7 high-priority technical escalations, focusing on root cause analysis and minimizing future recurrence.
  • Delivered real-time system performance analytics to clients, offering actionable data that improved response times by 22%.
  • Designed custom scripts for data migration, reducing errors and streamlining operations by 39%.

Affiliations

  • Information Systems Security Association (ISSA)
  • Oracle Certified Professional (OCP)
  • MIT Technology Review Advisory Board
  • Data Science Association
  • Technology Services Industry Association (TSIA)
  • International Association of Software Architects (IASA)
  • Linux Professional Institute (LPI)
  • Toastmasters
  • International Council of Nurses
  • Association for Computing Machinery

Certifications

  • ITIL Foundation Certification
  • Microsoft Certified: Power Platform Fundamentals
  • Amazon Web Services (AWS) Certified Solutions Architect – Associate
  • Certified Cloud Security Professional (CCSP)
  • Certified Kubernetes Administrator (CKA)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Certified Technical Trainer (CTT+)
  • Certified DevOps Engineer – Professional – AWS
  • Google Professional Cloud Architect

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