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Skills

  • Documentation and reporting for IT operations
  • Customer service
  • Network performance monitoring tools (QuickBooks)
  • Budgets
  • Network administration and monitoring
  • Method proficiency
  • Microsoft 365 Administration
  • Multi-factor Authentication Implementation
  • Backup configuration and management
  • Communications

Work Experiences

  • Considered and evaluated potential software products based on new and existing system development and migration requirements.
  • Created databases and table structures for web applications using the process architecture methodology.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 21% more efficient data retrieval.
  • Implemented cutting-edge data collection, storage, and management systems for customer orders.
  • Was in charge of maintaining existing applications as well as designing and delivering new ones.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Closed security gaps in network access.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Information Technician with 6 years of procedure programming and standard engineering experience.
  • Agile Information Technician with expertise in troubleshooting and resolving critical software issues, improving deployment success rates by 79% across multiple teams.
  • Customer-oriented Information Technician providing Tier 16 technical support and resolving 21% of high-priority cases, ensuring user satisfaction rates of 32%.
  • Consistently delivered IT solutions.
  • Collaborative Information Technician with a track record of working alongside development and IT teams to enhance software performance and operational reliability.
  • Achieved cost savings of $9.
  • Customer-oriented Information Technician.
  • Within Miscellaneous, senior Information Technician and outstanding performer in vendor management and cross-functional collaboration.
  • Committed to enhancing disaster recovery strategies.
  • Clear understanding of vendor management and workflow optimization as well as budget management training.

Accomplishments

  • Successfully deployed Microsoft 365 for 16 employees, streamlining communications and collaboration by 19%.
  • Automated regular system backups and monitoring using Jira, reducing manual intervention time by 40% and increasing system uptime.
  • Achieved a sustained 52% reduction in system downtime through proactive maintenance and updated monitoring strategies.
  • Enhanced critical data transmission speeds by more than 78% by optimizing network configurations and hardware.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed cloud infrastructure that supported 9 remote users, ensuring a 63% system availability.
  • Performed a complete overhaul of the company’s IT infrastructure, leading to a 82% improvement in overall network speed.
  • Implemented cutting-edge security measures (e.g., data encryption, firewalls, intrusion detection), reducing cybersecurity incidents by 77%.
  • Provided system troubleshooting and technical support to 14 employees, increasing employee productivity by 38%.
  • Reduced system malfunctions by 24% through regular system audits, updates, and patch management.

Affiliations

  • Certified Information Systems Security Professional (CISSP) Forum
  • Project Management Institute
  • National Institute of Standards and Technology (NIST) Cybersecurity Framework Working Group
  • Google Developer Group (GDG)
  • International Society of Automation (ISA)
  • Society of Women Engineers
  • Association of Information Technology Professionals (AITP)
  • American Marketing Association
  • Women in Technology International (WITI) Chapter Seattle
  • Information Technology Infrastructure Library (ITIL) Registered User Group

Certifications

  • Citrix Certified Associate - Networking (CCA-N)
  • Certified Data Privacy Solutions Engineer (CDPSE)
  • CompTIA Security+
  • Certified Information Security Manager (CISM)
  • CompTIA Network+
  • First Aid/CPR Certified
  • Certified Cloud Security Professional (CCSP)
  • Microsoft Certified: Identity and Access Administrator Associate
  • AWS Certified SysOps Administrator – Associate
  • SHRM Certified Professional (SHRM-CP)

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