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Skills

  • Business Development
  • Communications
  • Scheduling
  • Budget development
  • Effective leader
  • MS Office
  • Recruitment
  • Supervision
  • Coaching and mentoring
  • Product development

Work Experiences

  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Increased productivity by 5% while lowering staffing and operational costs.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Increased profits by 11% in one year through a restructure of the business line.
  • Achieved a 26% improvement in overall operational expenditure.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Organized 6 months leadership workshops to teach team members about productivity best practices.

Summaries

  • Develop strategic business partnerships and relationships.
  • Systems Operations Manager who is forward-thinking and knows a lot about quality assurance.
  • Composed persona with a strong sense of motivation.
  • Expert in process industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Veteran Systems Operations Manager with exceptional quality assurance and stakeholder engagement abilities.
  • Within Computers Software, senior Systems Operations Manager and outstanding performer in vendor management and strategic planning.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Costs were consistently reduced while profits were increased.
  • Achieved 60% cost savings.
  • Well-versed in client relations and a stickler for deadlines.

Accomplishments

  • Coordinated standard partnership to improve disaster recovery testing, successfully meeting RPO/RTO for 16 critical applications.
  • Implemented automated workflows within the ticketing system, improving issue resolution time for the IT helpdesk by 85%.
  • Managed the upgrade of HubSpot components that reduced latency by 74%, improving the performance of critical business applications.
  • Introduced real-time performance dashboards that provided executive leadership with up-to-date system health, improving decision-making by 48%.
  • Drove energy efficiency changes within the data centers, reducing overall power usage by 47% and lowering operational costs.
  • Enforced network health monitoring, resulting in early identification of system bottlenecks and reducing downtime by 42%.
  • Optimized third-party vendor performance metrics, ensuring that all SLAs were met or exceeded for 39% of engagements.
  • Implemented Zero Trust security model, minimizing unauthorized access across 17 business-critical applications.
  • Developed standardized backup protocols, resulting in a 70% recovery rate improvement across all data centers.
  • Reduced system vulnerabilities through patch management, ensuring critical updates were installed within an average of 12 days.

Affiliations

  • Oracle E-Business Suite Users Group
  • Association for Supply Chain Management (APICS)
  • Cloud Security Alliance (CSA) - the Northeast Member
  • Systems Administration Guild (SAGE)
  • American Management Association (AMA) - framework
  • International Society of Automation (ISA)
  • International Council of Nurses
  • International Society of Change Managers (ISCM)
  • Lean IT Association - Practitioner's Guild
  • Institute of Electrical and Electronics Engineers (IEEE) Computer Society

Certifications

  • Google Cloud Certified Professional DevOps Engineer
  • Certified Incident Handler by GIAC (GCIH)
  • Docker Certified Associate (DCA)
  • Certified Cloud Security Professional (CCSP)
  • ISO/IEC 27001 Lead Implementer
  • Certified Information Technology Infrastructure Library (ITIL) Managing Professional
  • Certified OpenStack Administrator (COA)
  • Certified Capacity Management Specialist (CCMS)
  • ServSafe
  • Apple Certified Associate (ACA)

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