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Skills

  • Handling end-of-life legal and emotional matters
  • Operational improvement
  • End-of-life care support
  • Planning and coordination
  • MS Office
  • Time management and prioritization
  • Process improvement
  • Project organization
  • RFI Scanners
  • Administering and monitoring mobility exercises

Work Experiences

  • Made appointments for clients and accompanied them to them.
  • Collaborated with a multidisciplinary team on post-surgery recovery plans, reducing client readmission rates by 34% within Phoenix.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Awarded in 2019.
  • Actively collaborated with the nursing staff to schedule and organize medical appointments, maintaining a 26% increase in adherence.
  • Actively collaborated with nursing staff.
  • Answered 4 phone calls per the past year to assist customers.
  • Kept track of my clients' progress and reported any necessary changes.
  • Working with team members and customers to find workable solutions improved operations.
  • Better served patients with chronic conditions.

Summaries

  • Adhered to strict patient care protocols.
  • Accomplished Personal Care Associate.
  • Motivating leader who has built and managed category teams in the past.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Dedicated to providing continuous focused care to ensure the safety and comfort of clients.
  • Workflow optimization in initiative settings and project management in client relations settings.
  • Personal Care Associate with cross-functional collaboration and process improvement abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Committed healthcare professional with 9 years of successful experience in healthcare roles.

Accomplishments

  • Achieved Lean in basic life support, enhancing response capabilities in emergency medical situations.
  • Implemented time management strategies that reduced missed care appointments by 31% and increased patient satisfaction.
  • Performed bathing, grooming, and dressing assistance for 12 patients daily, improving their comfort and self-esteem.
  • Received employee recognition for 2020 due to outstanding service delivery and maintaining 60% client satisfaction.
  • Assisted in daily living activities for 17 clients, improving their personal independence and mobility over a span of 3 months.
  • Assisted clients with medication adherence, resulting in 64% adherence rate and improved health outcomes over 4 months.
  • Worked as part of an interdisciplinary team to modify care procedures, reducing hospital readmission rates by 34% over 14 months.
  • Developed and maintained individualized care plans for 17 clients, resulting in 34% improvement in overall care plan adherence.
  • Oversaw the care and well-being of 8 dementia patients, improving their engagement and interaction through tailored cognitively stimulating activities.
  • Supported physically challenged clients in completing exercise routines designed by physical therapists, resulting in increased mobility for 11 patients.

Affiliations

  • Involved in programs hosted by the National Coalition for Caregivers (NCC), bringing attention to critical issues facing family and professional caregivers.
  • Collaborated with the Caregiver Action Network (CAN) to provide resources for fellow caregivers dealing with challenging family dynamics or complex cases.
  • Affiliation with the National Hospice and Palliative Care Organization (NHPCO), focusing on advancing best practices in end-of-life care for hospice patients.
  • Regular attendee of the annual conference hosted by the American Society on Aging (ASA) to expand knowledge in aging care services.
  • Completed an advanced course on nutritional care for elderly patients through the Academy of Nutrition and Dietetics to promote client well-being.
  • Affiliated with the Professional Association of Caregivers (PAC), collaborating with peers to discuss workforce development and patient care enhancements.
  • Volunteer caregiver for programs recognized by the Association for Gerontology in Higher Education (AGHE), assisting in community-based interventions.
  • Contributing to the research community through health outcomes improvement workshops in partnership with The Gerontological Society of America (GSA).
  • Engaged in monthly training sessions through the Home Care Association of America (HCAOA) to implement industry-leading care solutions.
  • Participated in continuing education through the National Council of Certified Dementia Practitioners (NCCDP) to provide specialized care for dementia patients.

Certifications

  • Food Safety and Nutrition Certification system
  • Home Care Assistance Training Program
  • De-escalation Techniques Training program
  • Google Certified Professional Cloud Architect
  • SAP Certified Application Associate
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Trauma-Informed Care Certification
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)

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