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Skills

Customer-service oriented
Office management
Background check conduction
Invoice processing
Project management
Transporting files
Client relationship management
12 WPM typing speed
Speech typing
Waterfront Restoration

Work Experiences

Honed my time management, organizational, and problem-solving skills to ensure a smooth operation with no redundancy.
Was in charge of the receptionist area, which included greeting visitors and responding to phone and in-person information requests.
Identified
Had planned ahead.
Oversaw data communications, managed client correspondence, and automated office operations.
Oversaw 17 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
Used ServiceNow and Salesforce for invoicing and other bookkeeping tasks.
Sought advice.
Was in charge of developing and implementing record-keeping procedures.
Created, implemented, and followed detailed administrative protocols and procedures, which resulted in a 16% increase in accuracy.

Summaries

Experienced Front Desk Staff with Microsoft Office Specialist Certification and a track record of success in industry-leading companies.
Planning outings for guests, providing needed resources, and making visits enjoyable are all skills she possesses.
Accurate and efficient at managing travel arrangements, file storage, and office functions.
Technically adept, friendly, punctual, and always up for a challenge.
Versatile
Professional Administrative Assistant with 13 years of experience in a variety of office settings.
Multitasker and planner who is smooth and efficient.
Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.
Problem-solving, budget management and project management skills are all available.

Accomplishments

Led a team to implement a new POS system, reducing transaction errors by 64% and improving payment processing times.
Training: Responsible for training all new employees to ensure continued quality of customer service.
Scheduling: Organized technician schedule for customer jobs.
Created a schedule optimization program for front desk staff coverage during peak hours, ensuring minimal wait times and maximum efficiency.
Resolved product issue through consumer testing.
Vendor Management: Negotiated low vendor rates for office supplies.
Developed a standardized front desk manual that reduced onboarding time for new hires by 17 weeks, increasing operational efficiency.
Compiled and summarized guest surveys using Microsoft Excel, identifying key trends that led to a 39% improvement in hotel service offerings.
Completed payroll for staff of 5 direct reports.
Implemented a new guest-tracking system using HubSpot, allowing management to offer tailored services which contributed to a 48% higher return guest rate.

Affiliations

Active participant in the Hotel Guest Service Excellence Program
Association for Supply Chain Management (APICS)
Completed the Front Office Supervisor Development Workshop 2024
Certified Maintenance Coordination Specialist (MCS) by Ironclad Systems
Volunteer at the Hospitality Service Training program for underserved communities
Certified Guest Service Professional through AHLEI
Freemason
Jaycees
Collaborated with Front Office Professionals Network
Member of the American Hotel & Lodging Association (AHLA).

Certifications

Apple Certified Associate (ACA)
Hotel Reception Software Specialist Certification, for Microsoft Excel
Online Customer Relations Certification, offered by Northwind
Project Management Professional (PMP)
Certified Guest Service Professional (CGSP), certified by the American Hotel & Lodging Educational Institute (AHLEI)
Hospitality Management Software (PMS) Certification, for QuickBooks
Service Excellence and Reception Management Certification, awarded by the Global Hotel Alliance
Certified Hospitality Revenue Manager (CHRM), certified by the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
Cisco Certified Network Associate (CCNA)
Hotel Concierge Professional Certification, awarded by program

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Front Desk Staff Resume Builder

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