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Skills

  • Certified in 10-key
  • Dental staff assistance
  • 12 WPM typing speed
  • Service desk team management
  • Staff Onboarding
  • Filing assistance
  • G Suite knowledgeable
  • Helpdesk support
  • Staff assistance
  • Staff motivator

Work Experiences

  • Was in charge of developing and implementing record-keeping procedures.
  • Oversaw data communications, managed client correspondence, and automated office operations.
  • Created and distributed team newsletters, email updates, and other forms of communication to encourage collaboration and communicate important information to team members.
  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Was in charge of scheduling standard employees per week to ensure that all shifts were covered.
  • Kept track of hiring, transfers, terminations, and changes in employment classifications and salaries in human resources records.
  • Oversaw 17 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons.
  • Raised the stakes.
  • Managed

Summaries

  • Service-driven
  • Work ethic, time management, organization, and prioritization skills are unwavering.
  • Innovative
  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • Individual with a charming and poised demeanor who performs various tasks, including strategic planning and budget management.
  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Professional business writing, bookkeeping, and project management experience.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Professional Administrative Assistant with 13 years of experience in a variety of office settings.

Accomplishments

  • Overhauled the guest complaint resolution process, reducing response times by 82% and increasing overall satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Delivered exceptional customer service to 15 guests per month, maintaining a consistently high standard of courtesy and professionalism.
  • Achieved certification through the Asana, program.
  • Managed framework area.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.

Affiliations

  • Certified Upselling Professional through Meridian
  • Member of the American Hotel & Lodging Association (AHLA).
  • Certified Maintenance Coordination Specialist (MCS) by Ironclad Systems
  • Member of the Customer Experience Professionals Association (CXPA)
  • Affiliation with International Association of Administrative Professionals (IAAP)
  • Engaged in Local Community Visitors Bureau for Hotel Promotions
  • American Society of Safety Professionals
  • Certified in Hotel Revenue Management by Harbor & Co.
  • Participant in the National Concierge Association (NCA)
  • Association of Information Technology Professionals

Certifications

  • Professional Development in Hotel Bookings Certification, granted by Vantage
  • Association for Project Management (APM)
  • Customer Complaint Handling and Resolution Certification, by Vantage
  • Certified Hospitality Supervisor (CHS), awarded by the American Hotel & Lodging Educational Institute (AHLEI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid and CPR Certification, certified by the American Red Cross
  • Certified Guest Service Professional (CGSP), certified by the American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Expert in Upselling Techniques for Hotel Front Desk, accredited by Beacon Labs
  • Hotel Concierge Professional Certification, awarded by program
  • Hotel Reception Software Specialist Certification, for Microsoft Excel

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