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Skills

  • Staffing strategy
  • Dental staff assistance
  • Classroom supplies ordering
  • Staff motivator
  • Staff direction and support
  • Filing assistance
  • Autodesk Homestyler understanding
  • Staff development and supervision
  • Background check conduction
  • Staff development and team building

Work Experiences

  • Planned all of the staff's domestic and internal travel, as well as all of their hotel and transportation needs.
  • Trained new employees on customer service policies and procedures to maintain operational consistency.
  • Oversaw 17 members of the administrative team and provided constructive feedback, which resulted in improved morale and employee retention.
  • Was in charge of the receptionist area, which included greeting visitors and responding to phone and in-person information requests.
  • Created, implemented, and followed detailed administrative protocols and procedures, which resulted in a 16% increase in accuracy.
  • Scheduled initiative meetings, wrote agendas, and took thorough notes during the meetings.
  • Ensured financial accuracy by collecting deposits, fees, and payments.
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away.
  • Kept track of everything.
  • Identified

Summaries

  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • Professional with adaptability and courtesy seeking employment with Harbor & Co..
  • Salesforce and SAP expertise, with a typing speed of 9 WPM.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Driven Office Automation Clerk is proud to offer new Miscellaneous team 7 years of data analysis and risk assessment proficiencies.
  • Innovative
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Individual who is tech-savvy and knows a lot about Power BI and Adobe Creative Suite.
  • Experienced Front Desk Staff with Microsoft Office Specialist Certification and a track record of success in industry-leading companies.
  • Professional Administrative Assistant with 13 years of experience in a variety of office settings.

Accomplishments

  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Introduced an express check-in/check-out program, dramatically reducing wait times by 21%.
  • Compiled and summarized guest surveys using Microsoft Excel, identifying key trends that led to a 39% improvement in hotel service offerings.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Orchestrated special events for VIP guests, ensuring all arrangements met and exceeded expectations for over 9 events annually.
  • Resolved product issue through consumer testing.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Updated and maintained company database to reflect current and accurate client records for more than 5 accounts.
  • Effectively handled cash transactions totaling $14 daily, maintaining 37% accuracy in accounting and billing procedures.
  • Managed framework area.

Affiliations

  • Graduate of the Professional Front Desk Operations Training Program
  • Active participant in the Hotel Guest Service Excellence Program
  • Lions Club
  • Society of Human Resource Management
  • Collaborated with Front Office Professionals Network
  • Engaged in Local Community Visitors Bureau for Hotel Promotions
  • Jaycees
  • Member of the International Institute of Modern Butlers
  • Local Chapter Member of Hospitality Financial and Technology Professionals (HFTP)
  • Participant in the National Concierge Association (NCA)

Certifications

  • Certified Hospitality Revenue Manager (CHRM), certified by the International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Front Office Executive (CFOE), given by Beacon Labs
  • ServSafe
  • CompTIA A+ Technician
  • First Aid and CPR Certification, certified by the American Red Cross
  • Online Customer Relations Certification, offered by Northwind
  • Front Desk Operations Certificate, accredited by Brightline
  • Handling High-End Guests and VIP Services Certification, certified by category
  • Cisco Certified Internetwork Expert (CCIE)

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