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Skills

  • Organization
  • Communications
  • Customer service
  • Regulatory compliance
  • Handling last-minute travel disruptions
  • Team building
  • Supervision
  • Hotel accomodations
  • Project organization
  • Multi-channel communications

Work Experiences

  • Assisted clients in navigating last-minute travel disruptions, securing alternative accommodations within 6 months of cancellations.
  • Achieved results within 3 months.
  • Achieved sales goals exceeding $2 monthly by building strong and long-lasting client relationships.
  • Assisted clients with last-minute travel disruptions.
  • Achieved resolution within system of disruption.
  • Achieved a 51% satisfaction rate.
  • Advised potential clients on insurance options, leading to 24% of total bookings adopting add-on coverage plans.
  • Achieved a 44% increase in honeymoon bookings.
  • Transported Jira to one year customer locations.
  • Analyzed customer feedback.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 79% increase in per-transaction revenue.
  • Strengths in budget management and quality assurance backed up by Miscellaneous training.
  • Achieved an average booking value of $14.
  • Achieved 26% success rate.
  • To achieve positive outcomes, works to answer all questions from guests via phone or email.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved average bookings of over $4 per transaction.
  • Within Miscellaneous, senior Vacations Sales Specialist and outstanding performer in workflow optimization and client relations.
  • Conducted market research.

Accomplishments

  • Collaborated with team of 14 in the development of category.
  • Managed a portfolio of high-spend clients, boosting cross-selling add-ons like insurance and guided tours by 64%, increasing average order values.
  • Built strong relationships with travel service providers, securing exclusive deals that elevated client experience and bolstered client review ratings by 57%
  • Optimized use of CRM software (HubSpot) to track client preferences, resulting in a 41% improvement in personalized service interactions.
  • Achieved Lean and expertise in destination specialization, leading to a 60% increase in destination-specific bookings.
  • Played a pivotal role in reducing operational cost by 26% through optimized vendor contract negotiations, saving the company $7 annually.
  • Consulted with high-net-worth clients to design exclusive itineraries, resulting in 47% customer satisfaction rate and generating $18 in new business.
  • Developed multi-platform digital advertising strategy that generated 9 new leads and increased online vacation package sales by 31% within 9 months.
  • Negotiated lodging and travel partnerships for cost savings that reduced overhead by 57% while maintaining high-quality traveler experiences.
  • Developed educational workshops on travel insurance and add-on services, boosting the adoption rate of premium packages by 22% among existing clientele.

Affiliations

  • The Travel Agent Forum
  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Freemason
  • Travel Agent Next Network Membership
  • American Society of Travel Advisors (ASTA)
  • Toastmasters
  • Travel Insurance Association Member
  • Pacific Asia Travel Association (PATA)
  • American Marketing Association

Certifications

  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Professional in Travel Certification (PTC) - process
  • Certified Leisure Travel Specialist - Summit Group
  • International Air Transport Association (IATA) Accredited Certification
  • Fundamentals of Hospitality Revenue Management – metric Certificate
  • Certified Meeting Professional (CMP) - framework
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Sabre Global Distribution System (GDS) Certification - initiative
  • Certified Travel Associate (CTA) – system

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